Md Faruqul Islam
Gregory Hills,NSW
Summary
Dynamic Insurance Claims Specialist with a proven track record at Horizon Smash Repairer, adept at managing complex claims while delivering exceptional customer service. Skilled in Microsoft Excel and known for quick problem-solving and empathy, ensuring compliance and client satisfaction throughout the claims process. Committed to enhancing customer experiences and operational efficiency.
Overview
7
7
years of professional experience
Work History
Insurance Claims Specialist
Horizon Smash Repairer
01.2021 - Current
- Manage and coordinate all customer insurance claims from lodgement through to finalisation.
- Deliver exceptional customer service by guiding clients through the claims process with empathy and professionalism during stressful situations.
- Ensure all claims meet insurance company requirements, documentation standards, and regulatory compliance.
- Handle customer inquiries and complaints with patience, professionalism, and quick problem-solving skills.
- Maintain accurate records of claims, correspondence,
Customer Service Representative
Big W
11.2018 - 12.2020
- Assist customers with product inquiries, pricing, promotions, and store navigation in a friendly and professional manner.
- Operate registers, process payment accurately and efficiently.
- Resolve customer concerns with empathy, effective problem-solving to ensure a positive shopping experience.
- Provide up-to-date product knowledge and information on current deals and promotions to support customer needs.
Education
Master of Science - Masters of IT,
University of Technology(UTS)
Sydney01-2006
Bachelor of Science - Bachelor of CIS (Computing And Information Systems
London Metropolitan University
London UK01-2003
Skills
- Microsoft Excel
- Power point
- Excellent type speed
Languages
English
Professional Working
Interests
- Learning new technology
- Fitness
- Reading book
Timeline
Insurance Claims Specialist
Horizon Smash Repairer
01.2021 - Current
Customer Service Representative
Big W
11.2018 - 12.2020
Master of Science - Masters of IT,
University of Technology(UTS)
Bachelor of Science - Bachelor of CIS (Computing And Information Systems
London Metropolitan University
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