Md. Faysal Masfik
Rockdale,Australia
Summary
Intelligent and presentable individual with an outgoing and likeable personality. Able to connect with others effortlessly. Works effectively as part of a team and is self-motivated. Contributes positively in any professional setting. Strong emphasis on collaboration and taking initiative. Confident in capacity to excel in a team-oriented environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Novotel Brighton Beach Hotel
Brighton-Le-Sands, NSW
05.2024 - Current
- Provide warm and professional customer service, ensuring guest satisfaction and an exceptional dining experience.
- Accurately take and relay food and drink orders, accommodating dietary requirements and preferences.
- Maintain comprehensive menu knowledge, including specials, wine pairings, and seasonal offerings, to provide informed recommendations.
- Adhere to legal requirements for the responsible service of alcohol, including ID verification and promoting responsible drinking practices.
- Process payments securely using the point-of-sale (POS) system, handling cash and electronic transactions with accuracy.
Barista
Cafe On Dalmeny
Redfern, NSW
01.2024 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
IT Support Officer
Kenmore Construction Limited
05.2021 - 12.2023
- Drive innovative approaches to operating and supporting infrastructure to achieve high results
- Work on multiple projects, meet deadlines, achieve KPIs, and manage more than a hundred collaborators, from technicians to engineers.
Internet Assessor (Contractual)
Lionbridge
03.2019 - 03.2020
- Provided search engine companies with feedback on their search results
- Worked as an independent contractor for online companies like Google or Bing, researching their search results
- Maximised search engine optimization by finding any flaws in the computer program's results
- Assessed search engine quality and provided information to enhance user experience
Education
Master of Information Technology -
University of Wollongong
Wollongong, NSW12.2025
Bachelor of Science in Computer Science & Engineering -
East Delta University (EDU)
12.2021
Diploma Engineering in Computer Science -
Chittagong Polytechnic Institute
01.2017
Secondary School Certificate (S.S.C) -
Govt. Muslim High School
01.2013
Skills
- Sound Experience on Digital Marketing, Social Media Marketing, Project Management and UI/Ux Design
- Excellent type writing speed (50w/pm) with good accuracy
- Software Troubleshoot
- JS (basic), Python (basic)
- Competent in the use of Microsoft systems including MS Word, Excel, PowerPoint
- Sound experience on using Asana & Jira
- Excellent analytical skills, extraordinary communication skills, strong attention to accuracy, and ability to work under pressure
Websites
Languages
English
Bengali
Chittagonian Language
Certification
Google Project Management Certificate, October 2022
Timeline
Food and Beverage Attendant
Novotel Brighton Beach Hotel
05.2024 - Current
Barista
Cafe On Dalmeny
01.2024 - 04.2024
IT Support Officer
Kenmore Construction Limited
05.2021 - 12.2023
Internet Assessor (Contractual)
Lionbridge
03.2019 - 03.2020
Master of Information Technology -
University of Wollongong
Bachelor of Science in Computer Science & Engineering -
East Delta University (EDU)
Diploma Engineering in Computer Science -
Chittagong Polytechnic Institute
Secondary School Certificate (S.S.C) -
Govt. Muslim High School