Summary
Overview
Work History
Education
Skills
Timeline
Generic
Md Humayun Kabir

Md Humayun Kabir

Customer Service Team Lead.
Beverly Hills,NSW

Summary

Experienced customer service leader with a proven track record of driving team performance, resolving issues, and enhancing customer satisfaction. Prioritizes fostering collaboration and adapting to changing needs to ensure reliable service delivery. Skilled in conflict resolution, team training, and performance management. Results-driven and dependable approach backed by an unwavering commitment to excellence.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

TEAM LEADER (SUPPORT/SALES)

Loop Dot Fashion Pty Ltd
11.2024 - Current
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Organized promotional events and interacted with the community to increase sales volume.

SENIOR EXECUTIVE(TEAM LEADER)

Best Name Badges / Imprint ID
04.2023 - 11.2024
  • Company Overview: A USA company
  • Developed strong partnerships with key stakeholders, resulting in increased collaboration and business growth.
  • Optimized team performance by setting clear goals, monitoring progress, and providing constructive feedback.
  • Mentored junior team members for professional development, fostering a culture of continuous learning and improvement.

TEAM LEADER (CUSTOMER SUPPORT/SALES)

Synergy Finance Inc.
01.2020 - 01.2023
  • Company Overview: A USA company
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.

SENIOR CR EXECUTIVE

Pioneer Knitwears (BD) ltd.
08.2016 - 01.2020
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
  • Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

BACHELOR OF ARTS - ENGLISH LANGUAGE AND LITERATURE

University of Development Alternative
Dhaka , Bangladesh
09.2011 - 01.2016

Skills

  • Leadership

Customer communication

Team building

Goals and performance

Team collaboration

Cold calling

Timeline

TEAM LEADER (SUPPORT/SALES)

Loop Dot Fashion Pty Ltd
11.2024 - Current

SENIOR EXECUTIVE(TEAM LEADER)

Best Name Badges / Imprint ID
04.2023 - 11.2024

TEAM LEADER (CUSTOMER SUPPORT/SALES)

Synergy Finance Inc.
01.2020 - 01.2023

SENIOR CR EXECUTIVE

Pioneer Knitwears (BD) ltd.
08.2016 - 01.2020

BACHELOR OF ARTS - ENGLISH LANGUAGE AND LITERATURE

University of Development Alternative
09.2011 - 01.2016
Md Humayun KabirCustomer Service Team Lead.