Md Humayun Kabir
Customer Service Team Lead.
Beverly Hills,NSW
Summary
Experienced customer service leader with a proven track record of driving team performance, resolving issues, and enhancing customer satisfaction. Prioritizes fostering collaboration and adapting to changing needs to ensure reliable service delivery. Skilled in conflict resolution, team training, and performance management. Results-driven and dependable approach backed by an unwavering commitment to excellence.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
TEAM LEADER (SUPPORT/SALES)
Loop Dot Fashion Pty Ltd
11.2024 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Organized promotional events and interacted with the community to increase sales volume.
SENIOR EXECUTIVE(TEAM LEADER)
Best Name Badges / Imprint ID
04.2023 - 11.2024
- Company Overview: A USA company
- Developed strong partnerships with key stakeholders, resulting in increased collaboration and business growth.
- Optimized team performance by setting clear goals, monitoring progress, and providing constructive feedback.
- Mentored junior team members for professional development, fostering a culture of continuous learning and improvement.
TEAM LEADER (CUSTOMER SUPPORT/SALES)
Synergy Finance Inc.
01.2020 - 01.2023
- Company Overview: A USA company
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
SENIOR CR EXECUTIVE
Pioneer Knitwears (BD) ltd.
08.2016 - 01.2020
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
BACHELOR OF ARTS - ENGLISH LANGUAGE AND LITERATURE
University of Development Alternative
Dhaka , Bangladesh 09.2011 - 01.2016
Skills
- Leadership
Customer communication
Team building
Goals and performance
Team collaboration
Cold calling
Timeline
TEAM LEADER (SUPPORT/SALES)
Loop Dot Fashion Pty Ltd
11.2024 - Current
SENIOR EXECUTIVE(TEAM LEADER)
Best Name Badges / Imprint ID
04.2023 - 11.2024
TEAM LEADER (CUSTOMER SUPPORT/SALES)
Synergy Finance Inc.
01.2020 - 01.2023
SENIOR CR EXECUTIVE
Pioneer Knitwears (BD) ltd.
08.2016 - 01.2020
BACHELOR OF ARTS - ENGLISH LANGUAGE AND LITERATURE
University of Development Alternative
09.2011 - 01.2016
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