Md Ibrahim Khalil
Lakemba,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Cashier
Brickfields Bakery
09.2023 - Current
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
Production Executive
Brickfields Bakery
08.2023 - Current
- Met regularly with production team and managers to analyze problems and plan cost-effective and high-quality product delivery.
- Reviewed production reports to spot and correct issues early.
- Managed resource utilization and continuous improvements to streamline operations and reduce costs.
- Developed new ways of manufacturing and improved existing manufacturing processes.
Ticketing Officer
BD Travels
07.2023 - 08.2023
- Evaluated processes to create efficiencies with staff, resources and processes.
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
Production Assistant
Santos
06.2023 - 07.2023
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Completed wide range of tasks in diverse filming areas to support operations.
Senior Officer
Dhaka Bank PLC
04.2021 - 03.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
MBA - Business Analytics
Macquarie University
Sydney, NSW06.2023
MBA - Human Resources Management
Jagannath University
Dhaka02.2020
BBA - Management Information Systems
Jagannath University
Dhaka07.2018
Skills
Communication Skills
Administrative Skills
Problem Solving Skills
Fast Learning
Microsoft Office
Team Bonding
Leadership
Certification
Thesis: The present situation of Mobile Banking in Bangladesh.
Internship: Janata Bank Ltd., Tongi Corporate Branch. Member of Management Club in Jagannath University.
Languages
English
Professional Working
Bengali
Native or Bilingual
Timeline
Retail Cashier
Brickfields Bakery
09.2023 - Current
Production Executive
Brickfields Bakery
08.2023 - Current
Ticketing Officer
BD Travels
07.2023 - 08.2023
Production Assistant
Santos
06.2023 - 07.2023
Senior Officer
Dhaka Bank PLC
04.2021 - 03.2023
MBA - Business Analytics
Macquarie University
MBA - Human Resources Management
Jagannath University
BBA - Management Information Systems
Jagannath University
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