Summary
Work History
Education
Skills
Languages
Referre
Timeline
Generic

Md Ismail Hossain Khan

Wollongong,NSW

Summary

Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Work History

Customer Service Representative

Ramsgate Cakery
280 Rocky Point Rd, Ramsgate, NSW
  • Provide excellent customer service
  • Stocking the products according expiry date
  • Verifying correct prices of the products
  • Knowledge of relevant products
  • Cleaning the shelves, storage area and work areas
  • Keep floors free of spills, water and hazardous wastes
  • Taking online orders
  • Communicate with kitchen and serving the food to the customer
  • Promoting new products to the customers
  • For online delivery getting product ready and keeping it in the hot box
  • Handling cash and ability to use EFTPOS machine accurately
  • Making coffees by maintaining perfect temperature, proportion and froth
  • Adjusting, cleaning and maintenance coffee grinder accurately
  • Manage workload with other team members

Packaging Operator

Eastern Pacific Foods
Taren Point, NSW
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
  • Used pallet jacks to safely move 2500 pounds of product and materials.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Completed processing activities to conform with laws, safety standards, and product hygiene standards.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.

Grocery Team Member

Coles Supermarket
Hurstville, NSW
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Removed trash, swept and mopped floors for professional appearance.

Education

Master of Business Analytics & Project Managemnet -

University of Wollongong
Wollongong, NSW

Skills

  • Retail Sales Customer Service
  • Years of Sales Experinece
  • Order Fulfillment
  • Computer Proficiency
  • Active Listening, Speaking & Writing
  • Customer Consulting
  • POS Systems and Ordering Platforms
  • Account Management
  • Customer Relations
  • Credit Card Payment Processing
  • Recordkeeping Strengths
  • Order Processing
  • Stock Management
  • Product Organization
  • Managing Multiple Tasks

Languages

English
Full Professional

Referre

Mohammad Molla

Assistant Grocery Manager

Woolworths

saeim4ever@yahoo.com.au

+61478523 524

Timeline

Customer Service Representative

Ramsgate Cakery

Packaging Operator

Eastern Pacific Foods

Grocery Team Member

Coles Supermarket

Master of Business Analytics & Project Managemnet -

University of Wollongong

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Md Ismail Hossain Khan