Md Jamil Uddin
Ropes Crossing,NSW
Summary
Dynamic professional with a proven track record at Amazon, excelling in workflow optimization and safety compliance. Recognized for enhancing order fulfillment accuracy and training new associates, fostering a collaborative team environment. Strong communicator and problem solver, committed to maintaining high standards of quality and operational efficiency.
Overview
24
24
years of professional experience
Work History
FC Associate
Amazon Commercials Services Pty Limited-BWU2
05.2025 - Current
- Collaborated with team members to optimize workflow, reducing processing time for incoming shipments.
- Maintained cleanliness and organization of workspaces, adhering to safety and quality standards.
- Implemented best practices for packaging procedures, contributing to improved order accuracy and fulfillment speed.
- Trained new associates on standard operating procedures and safety protocols to enhance team performance.
- Monitored equipment functionality and reported issues promptly, minimizing downtime in operations.
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Selected packing materials based on size, quantity and fragility of package contents.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
- Balanced workload distribution among team members effectively, fostering a collaborative work environment that maximized productivity.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Managed timely and effective replacement of damaged or missing products.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Safely and securely loaded items to prevent damage during transport.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Uber Driver
Uber Australia
04.2020 - 05.2025
- Provided safe, reliable transportation for passengers while adhering to traffic regulations and safety protocols.
- Utilized GPS technology to navigate efficiently, optimizing routes and reducing travel time.
- Maintained vehicle cleanliness and performed regular inspections to ensure operational readiness.
- Offered exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Monitored ride requests and coordinated timely pickups, enhancing overall rider satisfaction.
- Adapted quickly to changing circumstances, including traffic patterns and ride demand fluctuations.
- Assisted in onboarding new drivers by sharing best practices for safety and customer engagement.
- Collaborated with Uber support teams to troubleshoot app-related issues affecting rideshare operations.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Picked up riders at designated locations and greeted upon vehicle entry.
Manager/Owner Partner
Indian Home Dinner
10.2007 - 12.2019
- Oversaw daily operations to ensure efficient service delivery and high customer satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and operational efficiency.
- Coordinated inventory management to optimize stock levels and reduce waste in meal preparation.
- Streamlined workflow processes, resulting in improved kitchen efficiency and reduced order turnaround time.
- Led regular team meetings to discuss performance metrics and establish improvement strategies.
- Fostered a positive work environment, promoting collaboration among kitchen staff and front-of-house teams.
- Monitored compliance with health and safety regulations, ensuring a safe dining experience for customers.
- Analyzed customer feedback to drive menu improvements and enhance overall dining experience.
- Managed and motivated employees to be productive and engaged in work.
Salesperson
Origin Energy
08.2007 - 02.2012
- Assisted customers with product selection and provided exceptional service to enhance satisfaction.
- Maintained accurate inventory levels to support sales and prevent stockouts.
- Executed daily sales transactions efficiently using Point of Sale systems.
- Developed product knowledge to address customer inquiries effectively and confidently.
- Collaborated with team members to create visually appealing merchandise displays.
- Adapted quickly to changing sales trends and customer preferences in a fast-paced environment.
- Trained new staff on customer service standards and operational procedures for consistency.
- Improved checkout process by implementing streamlined procedures, reducing wait times for customers.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Executed sales strategies to meet and exceed monthly targets consistently.
- Conducted product demonstrations, showcasing features and benefits effectively.
- Collaborated with team members to optimize inventory management processes.
- Analyzed market trends to identify new sales opportunities and competitive advantages.
- Trained new staff on sales techniques and company policies to enhance team performance.
- Implemented feedback mechanisms to improve customer satisfaction and retention rates.
Trade Assistant/Night Shift Supervisor
Amcor Packaging
10.2001 - 07.2007
- Supervised night shift operations to ensure compliance with safety and production standards.
- Trained and mentored team members on equipment usage and best practices for efficiency.
- Monitored production metrics, identifying areas for improvement and implementing corrective actions.
- Coordinated workflow between shifts to maintain seamless operations and minimize downtime.
- Conducted regular inspections of machinery to ensure optimal performance and reduce maintenance issues.
- Implemented quality control measures, enhancing product consistency and reducing defects.
- Developed training materials for new hires, improving onboarding process efficiency and effectiveness.
- Fostered positive team environment through effective communication and conflict resolution strategies.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Supported trade operations by coordinating logistics and inventory management.
- Assisted in preparing documentation for compliance with industry regulations.
- Facilitated communication between cross-functional teams to ensure project alignment.
- Monitored market trends to provide insights on trading strategies and opportunities.
- Organized and maintained accurate records of transactions and trade activities.
- Developed training materials to enhance staff understanding of operational procedures.
- Led process improvement initiatives to streamline workflows and increase efficiency.
- Mentored junior team members on best practices in trade operations and analysis.
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Contributed to environmental sustainability efforts by managing waste and recycling materials.
- Assisted in inventory management, keeping track of supplies to avoid project delays.
- Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.
- Provided support for skilled tradespeople, leading to streamlined project execution.
- Supported quality control efforts, ensuring that work met or exceeded standards.
- Improved project flexibility, quickly adapting to changing tasks and priorities.
- Enhanced communication, relaying important information from tradespeople to project managers.
- Streamlined material handling, reducing waste and saving costs.
- Contributed to team morale, providing timely assistance and support where needed.
- Assisted in electrical installations, enhancing building functionality and safety.
- Enhanced operational efficiency, organizing workspaces for optimal performance.
- Ensured workplace safety, conducting regular checks and maintaining equipment to prevent accidents.
- Increased customer satisfaction by assisting in delivering projects on time and under budget.
- Enhanced team productivity by efficiently organizing tools and materials for easy access.
- Improved work site safety, identifying potential hazards and implementing preventative measures.
- Improved project timelines by assisting in setup and breakdown of job sites.
- Supported project management with accurate and timely documentation of progress.
Education
IT Network Security
TAFE NSW
NSW02.2024
BBA -
Ahmed Bawany Academy
Ideal College 11.1996
Skills
Workflow optimization
- Safety compliance
- Equipment monitoring
- Team training
- Quality assurance
- Inventory management
- Customer service
- Order fulfillment
- Communication skills
- Conflict resolution
- Problem identification
- Route navigation
- Time management
- Process improvement
- Performance metrics
- Staff coordination
- Operational efficiency
- Hazard reporting
- Warehouse safety
- Packing efficiency
- Stock replenishment
- Order picking
- Barcode scanning
- Quality control
- Product packaging
- Labeling and tagging
- Packing accuracy
- Team collaboration
- Workload prioritization
- Hand-eye coordination
- Space utilization
- Troubleshooting techniques
- Product Inspections
- Record keeping
- Equipment troubleshooting
- Adherence to procedures
- Order verification
- Manual dexterity
- Weight and dimension measurement
- Work order processing
- Pick-list processing
- Item selection
Timeline
FC Associate
Amazon Commercials Services Pty Limited-BWU2
05.2025 - Current
Uber Driver
Uber Australia
04.2020 - 05.2025
Manager/Owner Partner
Indian Home Dinner
10.2007 - 12.2019
Salesperson
Origin Energy
08.2007 - 02.2012
Trade Assistant/Night Shift Supervisor
Amcor Packaging
10.2001 - 07.2007
IT Network Security
TAFE NSW
BBA -
Ahmed Bawany Academy
Languages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Urdu
Intermediate (B1)