Md Jobair Shams
Tarneit,VIC
Summary
An adaptable and accomplished professional with a proven track record in diverse roles spanning interpretation, production management, sales, and education. Proficient in navigating multicultural environments, I excel in facilitating clear communication and operational efficiency. My strategic leadership, combined with a commitment to continuous improvement, consistently drives superior results and fosters collaborative success. Committed to excellence, I bring a unique blend of linguistic expertise, managerial acumen, and interpersonal skills to every endeavor, ensuring impactful contributions across varied industries.
Overview
5
5
years of professional experience
Work History
Interpreter
Anti-terrorism Assistance
03.2022 - Current
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
Sales Associate
Pippala, Tarneit Central
Tarneit , VICTORIA
03.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
Medical Interpreter
i-Call International
03.2024 - Current
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Manager
Prime Rubber Industries
01.2021 - 01.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Social Service
Rise For A Change
12.2020 - Current
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Tutored at various competency levels to help people with reading, math and writing skills.
After-school Tutor
12 - 18 Year Old Students
03.2019 - 12.2023
- Enhanced student comprehension by incorporating interactive activities and personalized attention.
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Developed customized lesson plans tailored to each student''s individual needs and learning style.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Established strong rapport with parents and guardians, maintaining open lines of communication regarding student progress.
Education
Bachelor of Science - Data Processing Technology
Swinburne University of Technology
Melbourne, VIC11.2027
Science Education
Dhaka College
02.2022
Ideal School And College
Motijheel, Dhaka 100002.2020
Skills
- Interpersonal Communication
- Terminology Management
- Customer Service
- Performance Management
- Analytical Thinking
- Customer Needs Assessment
Accomplishments
- Supervised team of 250 students
- Achieved "The best mentor" by completing science based fairs with accuracy and efficiency.
- Resolved product issue through consumer testing.
Affiliations
- Winter Exercise camp with Bangladesh Army
- Rover at 71 Open Scout Group
- Campus Director at Youthpreneur Networl
- Head of Public Relation Team at National General Knowledge Olympiad
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkInternshipWork Location
On-SiteRemoteHybridTimeline
Sales Associate
Pippala, Tarneit Central
03.2024 - Current
Medical Interpreter
i-Call International
03.2024 - Current
Interpreter
Anti-terrorism Assistance
03.2022 - Current
Manager
Prime Rubber Industries
01.2021 - 01.2024
Social Service
Rise For A Change
12.2020 - Current
After-school Tutor
12 - 18 Year Old Students
03.2019 - 12.2023
Bachelor of Science - Data Processing Technology
Swinburne University of Technology
Science Education
Dhaka College
Ideal School And College
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