Md Kawsar Molla
Sydney
Summary
Skilled Help Desk Analyst and Customer Service Representative with a track record of solving complex IT issues and leading teams to success at Geek Sydney. Expert in C#, Python, SQL, and Power BI, with exceptional verbal communication skills. Demonstrated ability to improve team efficiency and customer satisfaction, leveraging both technical and leadership abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles
04.2023 - Current
At coles i work as a customer service representative where I'm responsible for helping customers to check out. I also take care of my team to work smoothly as a team leader.
Help Desk Analyst
Geek Sydney
02.2024 - 08.2024
I was responsible for ticketing and solving IT problems over the phone like network passwords reset, application setup and connectivity setup as well as installing and configuring hardware and software and maintaining them
Education
Bachelor Of Information Technology - Analytics And Intelligence System
Victorian Institute of Technology
Sydney, NSWCertificate - IT Training
Tech Skills
Rockdale, NSWSkills
Language: C#, Python & SQL
Visualisation: power BI, Tablue
Office work: Word, Excel, power point
Moreover I have ticketing and hardware setup skills with a strong verbal communication skill
Certification
I have done some online certification on AI provided by Amazon and done a hands on experience on IT course from tech skills institute.
Languages
English
Hindi
Bengali
Urdu
Timeline
Help Desk Analyst
Geek Sydney
02.2024 - 08.2024
Customer Service Representative
Coles
04.2023 - Current
Bachelor Of Information Technology - Analytics And Intelligence System
Victorian Institute of Technology
Certificate - IT Training
Tech Skills
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