As a graduate with a Master's degree in Networks and Security from Monash University, I bring a robust academic foundation and practical skills to the table. My experience as an IT Support Technician has honed my ability to troubleshoot and resolve complex issues efficiently. I am adept at providing user-friendly technical support, ensuring the smooth operation of IT systems. With a commitment to staying updated on the latest industry trends, I am eager to contribute my skills and knowledge to enhance IT operations in a professional setting