Md Masum Hossain
Melbourne,Victoria
Summary
As a graduate with a Master's degree in Networks and Security from Monash University, I bring a robust academic foundation and practical skills to the table. My experience as an IT Support Technician has honed my ability to troubleshoot and resolve complex issues efficiently. I am adept at providing user-friendly technical support, ensuring the smooth operation of IT systems. With a commitment to staying updated on the latest industry trends, I am eager to contribute my skills and knowledge to enhance IT operations in a professional setting
Overview
10
10
years of professional experience
Work History
Department Manager
Coles Supermarket
12.2020 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Fostered a positive work environment, leading to high employee morale and retention.
IT Help Desk Technician
Merchant Logo National Australian Institute
06.2019 - 04.2020
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Documented support interactions for future reference.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
Trainee Junior Engineer
Express System Limited
06.2014 - 01.2015
- Assisted in the design of engineering solutions for various projects, resulting in increased client satisfaction.
- Supported the development of cost estimates for engineering projects, ensuring that resources were allocated effectively and budgets met.
- Performed quality assurance checks on completed projects, identifying areas for improvement and recommending corrective actions when necessary.
- Collaborated with senior engineers on projects and offered insight.
- Shadowed designers and engineers to learn ways to implement methodologies.
Education
Master of Networks And Security - Networks And Information Security
Monash University
Melbourne, VIC07.2019
Bachelor of Electronics And Telecommunications - Electronics And Telecommunications Engineering
North South University
Bangladesh02.2015
Skills
- Network Security Management
- IP Addressing and Subnetting
- VPN Configuration
- Network Security
- Firewall Administration
- Internet of Things Security
- Multi-factor Authentication
- Security Risk Assessment
- Intrusion Detection Systems
- Vulnerability Assessment
- Data Encryption
- Risk Assessment
Timeline
Department Manager
Coles Supermarket
12.2020 - Current
IT Help Desk Technician
Merchant Logo National Australian Institute
06.2019 - 04.2020
Trainee Junior Engineer
Express System Limited
06.2014 - 01.2015
Master of Networks And Security - Networks And Information Security
Monash University
Bachelor of Electronics And Telecommunications - Electronics And Telecommunications Engineering
North South University