Summary
Overview
Work History
Education
Skills
Timeline
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Md Masum Hossain

Melbourne,Victoria

Summary

As a graduate with a Master's degree in Networks and Security from Monash University, I bring a robust academic foundation and practical skills to the table. My experience as an IT Support Technician has honed my ability to troubleshoot and resolve complex issues efficiently. I am adept at providing user-friendly technical support, ensuring the smooth operation of IT systems. With a commitment to staying updated on the latest industry trends, I am eager to contribute my skills and knowledge to enhance IT operations in a professional setting

Overview

10
10
years of professional experience

Work History

Department Manager

Coles Supermarket
12.2020 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Fostered a positive work environment, leading to high employee morale and retention.


IT Help Desk Technician

Merchant Logo National Australian Institute
06.2019 - 04.2020
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
  • Documented support interactions for future reference.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.


Trainee Junior Engineer

Express System Limited
06.2014 - 01.2015
  • Assisted in the design of engineering solutions for various projects, resulting in increased client satisfaction.
  • Supported the development of cost estimates for engineering projects, ensuring that resources were allocated effectively and budgets met.
  • Performed quality assurance checks on completed projects, identifying areas for improvement and recommending corrective actions when necessary.
  • Collaborated with senior engineers on projects and offered insight.
  • Shadowed designers and engineers to learn ways to implement methodologies.

Education

Master of Networks And Security - Networks And Information Security

Monash University
Melbourne, VIC
07.2019

Bachelor of Electronics And Telecommunications - Electronics And Telecommunications Engineering

North South University
Bangladesh
02.2015

Skills

  • Network Security Management
  • IP Addressing and Subnetting
  • VPN Configuration
  • Network Security
  • Firewall Administration
  • Internet of Things Security
  • Multi-factor Authentication
  • Security Risk Assessment
  • Intrusion Detection Systems
  • Vulnerability Assessment
  • Data Encryption
  • Risk Assessment

Timeline

Department Manager

Coles Supermarket
12.2020 - Current

IT Help Desk Technician

Merchant Logo National Australian Institute
06.2019 - 04.2020

Trainee Junior Engineer

Express System Limited
06.2014 - 01.2015

Master of Networks And Security - Networks And Information Security

Monash University

Bachelor of Electronics And Telecommunications - Electronics And Telecommunications Engineering

North South University
Md Masum Hossain