Md Mehedi Hasan

• Achieve new business in assets, liability, accounts, cards etc.
• Ensure retention of business target;
• Manage the PAR and NPL of the individual portfolio;
• Maintain relationships with the customers and other important stakeholders;
• Ensure high-quality services to the stakeholders;
• Onboard profitable customer relationships and new-to-bank customers.
• Customers service

Ensure Deposit mobilization, new A/c initialization with proper documents and customer monitoring.
• Segment wise (Retail, CMSE and Agri) loan customer visit, documents collection, loan file processing, disbursement and follow up of loan customer.
• Support the agent and CSO to prepare client databases and manage the same for marketing and development.

• Manage queries of Operations, CRM and CAD in a timely manner.

1. Handling employee’s recruitment and selection, promotion and termination process.
2. On confirmation of Appointment, to ensure proper orientation, induction, training and placement of the Candidates.
3. Recording and maintaining daily attendance of all employees.
4. Recording and maintaining leave management of all employees.
5. Motivate employees for late attendance, leave management, work environment etc.
6. Handle employee benefits, wages and payroll administration.
7. Prepare on performance appraisal and conclude the process including the awarding annual increment process.
8. Keep all employees personal record & upgrade time-to-time.
9. Handling employee database in Excel.
10. Handling employee`s grievances and solve on priority basis.
11. Monitoring Salary Structure, Leaves & attendance etc.
12. Have thorough knowledge on Bangladesh Labor Code, 2006 as amended in 2015, BEPZA Instructions and able to guide Mgt. in right perspective & Conduct inquiry while necessary.
13. Prepare reports as desired by the management.
14. Handling disciplinary activities of employees in accordance with labor law and company policy.
15. To write letters/ prepare drafts and correspondent with various department /concerned authority and provide administrative support to the Management.
16. Coordinate and maintain records for all types of administrative works.
17. Ensure cleaning, housekeeping.
18. Performing other duties as assigned by the proper authority.

• Understanding and analyzing the existing retail customer of the Bank.
• Strengthening of existing relationship and building bridge between the Bank and customers.
• Grow existing retail portfolio by offering, renewing, cross selling and deepening existing facilities by ensuring a delightful customer service.
• Demonstrate pro-active ownership in nurturing existing customers.
• Understanding of various retail products, current offers and its beyond to meet the customer queries.
• Identifying the target market and acquires new business to enrich the retail portfolio which includes Personal loan, Home loan, CASA deposit, Term deposit, Amex Credit Card, Debit Cards, long including Islamic Banking products.
• Building of strong customer base across the markets and uphold the Bank values in every step.
• Support & assist Branch Manager for arranging a business review meeting, executing business plan etc.
• Maintain high level of professionalism while communicating and offering any product to prospective customers.
• Maintain quality assets and liabilities through the disciplined portfolio management.
• Develop strong working relations with all existing clients to ensure strong customer satisfaction.
• Earn trusted advisor status by integrating retail business ideas, different assets and deposit solution to help clients navigate and choose the best financial solution.
• Ensure timely delivery of value added services to potential customers.
• Support and assist Branch Manager for achieving business target, arranging business review meeting, executing business plan etc.
• Support and cooperate Branch teller group and customer service group as they are always focused on ensuring delightful customer services within heavy load of works.
• Support and guide other Branch relationship managers.
• Proactively support others through direct and indirect action beyond activities particular to this role.