MD MILON HOSSAIN
MAIDSTONE, MELBOURNE
Summary
Versatile and communicative professional with a background in social sciences and extensive experience across multidisciplinary sectors, passionate about delivering exceptional customer service and building positive relationships with clients, proficient in English with a proven ability to effectively communicate and resolve issues in diverse environments. skilled in computer knowledge, content creation, and social media management with a strong commitment to supporting and empowering communities, through clear and empathic communication.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (Part-Time)
AARONG
01.2024 - 03.2025
- Responded to customer requests for products, services.
- Processed orders and returns accurately.
- ensuring timely resolution of issues.
- Managed high call volumes while maintaining quality service standards.
- Resolved customer complaints with empathy.
Customer Relationship Officer
Shwapno Super Shop
06.2023 - 01.2024
- Managed customer inquiries to ensure timely resolution.
- Developed and maintained strong relationships with clients to enhance loyalty and retention.
- Executed follow-up communications to address customer feedback and concerns effectively.
- Collaborated with cross-functional teams to improve service delivery processes.
Part-Time Teacher
Karamja Pre Cadet and High School
02.2022 - 05.2023
- Attended classes with 5-8 years old.
- Planned class curriculum following national standard.
- Arranged parents-teacher interviews.
- Maintained class test, verbal exams, and results.
Volunteer
YouthWalk Bangladesh
01.2021 - 03.2023
- Offered free early age education to the street children.
- Managed weekly free meals for unprivileged children
- Demonstrated personal safety and hygiene
- Arranged sports, physical activities.
Education
MBA - International Business
CQUniversity
Melbourne, VICSkills
- Strong communication skills
- High-level of customer service capacity
- Multitasking and Time management abilities
- Efficient in computer and typing skills
- Problem solving capabilities
- Flexible with scheduling
Languages
English
Bengali
Organizational skills
Highly flexible, Quick learner, Multitasker, High adaptability, Excellent analytical skills, Safety Awareness, Teamwork and Cooperation.
Timeline
Customer Service Representative (Part-Time)
AARONG
01.2024 - 03.2025
Customer Relationship Officer
Shwapno Super Shop
06.2023 - 01.2024
Part-Time Teacher
Karamja Pre Cadet and High School
02.2022 - 05.2023
Volunteer
YouthWalk Bangladesh
01.2021 - 03.2023
MBA - International Business
CQUniversity
Similar Profiles
Arpan SahaArpan Saha
Cleaning Assistant at AarongCleaning Assistant at Aarong
SEFAT AKTHER LABONNOSEFAT AKTHER LABONNO
Cashier at AarongCashier at Aarong
Salma KhanSalma Khan
Retail Sales & Design Specialist at AarongRetail Sales & Design Specialist at Aarong
Stephen ThejageStephen Thejage
Accelerate Program Intern at KPMG Professional ServicesAccelerate Program Intern at KPMG Professional Services
Loren ReidLoren Reid
Compliance and Curriculum Co-Ordinator at Mitchell Learning HubCompliance and Curriculum Co-Ordinator at Mitchell Learning Hub