MD Mominul Islam
Mickleham,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Qualified Automotive Electrician with substantial experience diagnosing electrical problems and conducting electrical inspections. Proudly holds Guardian Ignition Alcohol Systems certification and valid driver's license. Knowledgeable customer service professional with demonstrated talents in vehicle equipment installations and repairs. Skillfully evaluate customer needs, locate issues and repair malfunctions to complete high-quality work exceeding customer expectations. Well-organized and diligent with methodical approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Automotive Electrician
BSK Auto Electrical Sunshine
04.2018 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Documented service transactions legibly and accurately to reduce discrepancies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Certified and Approved installer and inspector of Alcohol Interlock Systems for VICRoads.
- Certified to design, install, monitor, maintain, train and inspect Guardian Alcohol Interlock Systems as per VICRoads legislations and regulations.
- Conducted equipment inspections and performed equipment repairs to maintain optimal working conditions.
- Troubleshot and resolved electrical issues to maintain vehicle operation.
- Communicated with team and maintained positive attitude to facilitate excellent customer service.
- Filled out documentation specifying observations, modifications and results of completed car repair work.
- Communicated with customers to explain and clarify required services.
Automotive Electrician
GC Auto Electrical Pty Ltd.
08.2010 - 03.2018
- Conducted equipment inspections and performed equipment repairs to maintain optimal working conditions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Certified and Approved installer and inspector of Alcohol Interlock Systems for VICRoads.
- Certified to design, install, monitor, maintain, train and inspect Guardian Alcohol Interlock Systems as per VICRoads legislations and regulations.
- Designed and wired harnesses to connect car components and transmit electrical power throughout vehicle.
- Troubleshot and resolved electrical issues to maintain vehicle operation.
- Structured and installed wiring harnesses to improve vehicle performance and protect wires.
- Rebuild and tested starters, generators and electrical components for proper functioning.
- Communicated with team and maintained positive attitude to facilitate excellent customer service.
- Filled out documentation specifying observations, modifications and results of completed car repair work.
- Communicated with customers to explain and clarify required services.
Education
Diploma of Automotive Electrical Technology - Automotive Technology
Kangan Institute
Melbourne, VIC06.2010
Skills
- Customer Support
- Customer Service
- Complaint Handling
- Customer Focus
- Documentation And Reporting
- Records Maintenance
- Payment Processing
- Information Protection
- Quality assurance monitoring
- Critical Thinking
- Excellent problem-solving abilities
- Computer Skills
- Data Entry
- MS Office
- Teamwork and Collaboration
- Multitasking Abilities
Timeline
Automotive Electrician
BSK Auto Electrical Sunshine
04.2018 - Current
Automotive Electrician
GC Auto Electrical Pty Ltd.
08.2010 - 03.2018
Diploma of Automotive Electrical Technology - Automotive Technology
Kangan Institute
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