Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Md Motiur Rahaman

Md Motiur Rahaman

Casuarina,NT

Summary

Dynamic professional with a diverse background, including roles at Darling Pizzeria and Grameenphone. Excelled in customer relations and problem resolution, enhancing loyalty and reducing complaints. Skilled in pizza baking and effective communication, I've trained staff and improved operational efficiencies. Achieved significant waste reduction, demonstrating a commitment to quality and sustainability.

Overview

4
4
years of professional experience

Work History

Pizza Chef

Darling Pizzeria
02.2024 - 02.2025
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
  • Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
  • Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
  • Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.

Assistant Teacher

Vertical Horizon
01.2021 - 01.2024
  • Supported student physical, mental, and social development using classroom games and activities.
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.
  • Completed daily reports, meal count sheets, and attendance logs.

Customer Service Representative

Grameenphone
01.2022 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Education

Bachelor of Science - Civil And Structural Engineering

Charles Darwin University
Darwin, NT
11-2027

High School Diploma -

Averroes International School
Lalmatia, Dhaka
08-2023

Bachelor of Science - Biomedical Sciences

Western Sydney University
Sydney, NSW

Skills

  • Effective Parent-Teacher Collaboration
  • Organized Data Management
  • Strong Verbal Skills
  • Customer Service Management
  • Effective Problem-Solving
  • Curriculum Development
  • Strong Technical Computer Knowledge
  • In-Depth Product Understanding
  • Artisan Pizza Baking
  • Yeast-Based Dough Production
  • Risk Monitoring and Supervision
  • Oral communication

Languages

English
Native or Bilingual
Hindi
Full Professional
Bengali
Native or Bilingual

Interests

  • Volunteer Work
  • Environmental Conservation Projects
  • Avid Reader
  • Camping
  • Enjoy creating and following travel blogs and vlogs
  • Playing Sports
  • Swimming
  • Volunteering
  • Outdoor Recreation

Timeline

Pizza Chef

Darling Pizzeria
02.2024 - 02.2025

Customer Service Representative

Grameenphone
01.2022 - 12.2023

Assistant Teacher

Vertical Horizon
01.2021 - 01.2024

Bachelor of Science - Civil And Structural Engineering

Charles Darwin University

High School Diploma -

Averroes International School

Bachelor of Science - Biomedical Sciences

Western Sydney University

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Md Motiur Rahaman