Overview
Skills
Work History
Certification
Languages
Hobbies
References
Generic
Michael Murran

Michael Murran

Operational Technology
Clarkson,WA

Overview

8
8

Certificates

6
6

Certifications

Skills

  • OT and PCN Networking Support
  • Managed small projects related to site remediation and Upgrades
  • Strong leadership and management skills, demonstrated through successful project management and team coordination
  • Excellent organizational skills, ensuring efficient workflow and timely completion of tasks
  • Proven ability to develop and implement creative solutions to complex problems
  • Skilled in coordinating IT service requirements and improving current systems based on strategic objectives
  • Proficient in Microsoft SCCM (System Center Configuration Manager), facilitating efficient software deployment and management
  • Advanced skills in Microsoft Power Platform (PowerBI, PowerApps, and Power Automate), Excel, Outlook, and Word, enabling efficient data analysis, automation, and collaboration
  • Experienced in network and server management, optimizing performance and ensuring data integrity
  • Strong interpersonal and communication skills, facilitating effective collaboration with stakeholders at all levels
  • Skilled in mentoring and supporting team members, fostering a positive and productive work environment
  • Demonstrates effective coordination of user requests, providing timely and reliable IT support
  • Proven track record in managing vendor relationships and engaging with external partners for IT-related matters
  • Proficient in troubleshooting software and hardware issues, resolving them promptly to minimize disruptions
  • Skilled in video conferencing setup and troubleshooting, facilitating remote collaboration
  • Experience in networking setup/implementation (Cisco) with expertise in managing network infrastructure
  • Proficient in installing, configuring, and maintaining PCs, ensuring optimal performance and functionality
  • Knowledgeable in end-user computer support, providing technical assistance and problem resolution
  • Experienced in mine site security swipe systems, ensuring efficient access control
  • Skilled in mobile network array configuration and troubleshooting, enabling seamless connectivity
  • Holds HRWL - EWP certification, demonstrating the ability to safely operate elevated work platforms
  • Strong organizational skills, ensuring effective task prioritization and scheduling
  • Demonstrates a commitment to continuous learning and staying up-to-date with industry trends and advancements

Work History

FIFO Specialist Infrastructure OT (Contract)

BHP
04.2023 - Current
  • Supported and Maintained Network infrastructure on the Mine site and Camp(OT,PCN/Corp/DCS)
  • Supported and Managed Minor Upgrade/New Projects Related to Network infrastructure in a technical level.
  • Solution Planning Design and Deployment
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Deploy Computers and Mobile Devices to Users
  • Resolve level 2.5 and level 3 Technical Issues.
  • Replace/Configure/Upgrade Cisco/Moxa Switches
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied Health and Safety Requirements where required
  • Support Comms Array trailers
  • Service-now
  • Security System(Galagher) Maintenance/ Troubleshooting
  • Security Camera Maintenance and Troubleshooting
  • Configured and installed Ubiquity wireless links to different Locations

Senior Technical Services Officer

Bunnings Group
09.2022 - 04.2023
  • Demonstrated strong leadership skills by successfully managing projects from initiation to completion, overseeing all aspects of planning, execution, and delivery.
  • Managed technical side of Projects such as EFT upgrade Australia wide.
  • Systematically deployed Operational Technology on sites withing given time frames both new sites and upgrades
  • Supported and mentored team members, providing guidance and reporting their performance to senior management.
  • Resolved MECM deployment failures and facilitated OS builds for various teams, ensuring efficient operations.
  • Demonstrated a proven ability to devise and implement innovative solutions to intricate problems, fostering a culture of problem-solving within the team.
  • Actively participated in collaborative team projects, showcasing effective teamwork and collaboration skills.
  • Displayed a strong passion for continuous learning and improvement, keeping up with industry trends and advancements in technology.
  • Streamlined and optimized business processes through automation, resulting in enhanced efficiency and productivity.
  • Identified and resolved issues by analyzing relevant information, showcasing analytical thinking and problem-solving skills.
  • Maintained a friendly and supportive attitude, fostering a positive work environment and demonstrating a willingness to assist others.
  • Excelled both in independent work and collaborative team environments, adapting to different situations as needed.
  • Thrived in fast-paced environments, effectively managing tight deadlines and delivering results within specified timeframes.
  • Possessed self-motivation and a strong sense of personal responsibility, taking ownership of tasks and ensuring their successful completion.
  • Collaborated with vendors to address advanced technical issues and locate replacement components, effectively managing external relationships.
  • Tracked key performance indicators (KPIs) and developed continuous improvement plans to enhance operational efficiency.
  • Installed, configured, and maintained computer systems and network connections, ensuring optimal functionality and performance.

Technical Services Officer

Bunnings Group
06.2019 - 10.2022
  • Demonstrated strong leadership skills by successfully managing projects from initiation to completion, overseeing all aspects of planning, execution, and delivery.
  • Managed technical side of Projects such as EFT upgrade Australia wide.
  • Systematically deployed Operational Technology on sites withing given time frames both new sites and upgrades
  • Experienced in SCCM/MECM Deployments, scripts and troubleshooting build/deployment issues.
  • Remote Site Support Across WA and SA
  • Fixed Registers, Access Points, Switch Replacements, store servers, routers, and PDA's.
  • Completed new store setups
  • Worked on Level 2 and 3 Ticket handling related to it hardware such as networking, Computers PDA's,EFT terminals and Priority 1/2 Incidents.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Generated reports to track performance and analyze trends.
  • Developed and implemented training initiatives for new hires.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Researched and identified solutions to technical problems.
  • Developed and implemented preventive maintenance procedures.
  • Tracked KPIs and created continuous improvement plans.
  • Installed, configured and maintained computer systems and network connections.
  • Traveling to site all over WA and SA
  • Setting up new store network Infrastructures on site including computers, PDA's, Access points, Security cameras, Servers, Switches, optic fibre lines and more.

Service Desk Operator

Bunnings Group
05.2018 - 03.2019
  • Worked Long hours and shift work(Night and Day)
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Fixed IT related Problems
  • Escalated Tickets.
  • Monitored Bunnings Network Systems
  • Handled Standard BAU Tickets
  • Shift Work (4Days on 4 Days Off) (Night Rotation)

Technology Services Officer (Contract)

Bunnings Group
02.2018 - 05.2018
  • Upgrading to new OS
  • Replacing old hardware
  • Upgrading client software such as Antivirus, office 365, etc
  • Ticket Handling – troubleshooting 2nd level support issues mostly related to client pc’s and store printers
  • Networking

Customer Service Representative

Fuji Xerox Australia
04.2015 - 02.2018
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Demonstrated increased knowledge of company products and equipment.
  • Inspected and tested faulty circuit boards and microprocessors.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Replaced defective components and parts on malfunctioning computers and office Printers.
  • Studied and understood technical manuals, procedural documentation and [Type] guides to maximize benefit of [Type] technology.

Supervisor

Reject Shop
10.2014 - 02.2015
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Owner

Murran Services
07.2013 - 10.2014
  • Installed stonework according to landscape design plan and client specifications.
  • Smoothed, sanded, primed and painted walls.
  • Managed business finances by paying vendors and suppliers for products and services rendered.
  • Applied knowledge of plumbing, HVAC and electrical systems, along with basic carpentry knowledge, to complete common and advanced repairs.
  • Repaired and replaced pumps, valves and motors.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Worked under hot Environment (47c)
  • Welded Custom Brackets for Repair Jobs with Fences/Gates
  • Worked long hours to meet deadlines

Storeman

Truck Gear
01.2013 - 07.2013
  • Conducted research to address shipping errors and packaging mistakes.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.


Supervisor

Target
02.2011 - 12.2012
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Skilled at working independently and collaboratively in a team environment.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Certification

  • Polywelding - Butt Welding (PMBWELD301E)
  • HRWL - EWP
  • Working at Heights
  • CCNA Discovery 1 & 2
  • IT Essential 1 and 2
  • Cert 3 in Information Digital Media Technology
  • CCNA(In Progress)


Languages

Afrikaans
Native or Bilingual
English
Native or Bilingual

Hobbies

  • Making Games using Unreal Engine
  • Scuba Diving
  • Camping
  • Boating

References

Upon Request

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Michael MurranOperational Technology