Md Musaddequr Rahman
Adelaide,SA
Summary
Accomplished Service Officer at Services Of Australia, adept in client advocacy and problem-solving, significantly enhanced customer satisfaction. Skilled in collaboration and active listening, I led initiatives that improved client retention for Westpac Group. Expertise in quality assurance and cultural sensitivity, achieving notable results in client service and support. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
7
7
years of professional experience
Work History
Service Officer
Services Of Australia
11.2023 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Referred families to shelters, legal resources, and educational programs.
- Provided support to social service clients in navigating available resources.
Hardship and Collections Consultant
Westpac Group
07.2023 - 11.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Created and developed detailed work plans to meet business priorities and deadlines.
Customer Service Officer
Sky City Adelaide
12.2020 - 06.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Streamlined communication between customers and internal departments for timely issue resolution.
Guest Service Agent
Peppers Hotel
02.2017 - 12.2020
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
Education
Diploma - Business Administration
London College of Business Management & Computing
London, United Kingdom03.2008
BBA - Business Management
Darul Ihsan University
Dhaka, Bangladesh11.2006
Skills
- Written and verbal communication
- Client Needs Assessments
- Interviewing skills
- Client Advocacy
- Collaboration and Teamwork
- Problem-Solving
- Attention to Detail
- Active Listening
Timeline
Service Officer
Services Of Australia
11.2023 - Current
Hardship and Collections Consultant
Westpac Group
07.2023 - 11.2023
Customer Service Officer
Sky City Adelaide
12.2020 - 06.2023
Guest Service Agent
Peppers Hotel
02.2017 - 12.2020
Diploma - Business Administration
London College of Business Management & Computing
BBA - Business Management
Darul Ihsan University
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