Summary
Overview
Work History
Education
Skills
Affiliations
Professionalreferees
Enablingskills
Leadership awards
Languages
Timeline
Generic

MD RAHMAN

Rockdale,NSW

Summary


I am results focused and customer service-oriented administrator with extensive experience working in a high volume, deadline-driven environment. I am looking to obtain a position within a challenging and dynamic environment that will enable me to use my strong organisational skills, educational background, and technical expertise.

Overview

18
18
years of professional experience

Work History

Duty Shift Supervisor

CERTIS Security
06.2012 - 01.2024
  • Ensured the staff record filing systems were in good order and scheduled appointments with the utmost confidentiality and highest standards of sensitivity
  • Maintained effective communication with external and internal clients in various levels
  • Consistently dealt with confidential information and services; maintained the highest standard of discretion when handling caseloads concerning staff or stakeholders
  • Kept constant contact with the rostering team and provided regular updates of resource coverage to the supervisory team
  • Ensured the deployment of all staff arrives to work on time adherence to the roster
  • Maintained file database with 100% accuracy
  • Ensured office equipment ran smoothly and properly and managed the inventories, ordered equipment and supplies
  • Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked
  • Re-wrote stationery purchasing procedures
  • Ensured sufficient supplies of consumables throughout the shift
  • Coordinate responses to administrative correspondence
  • Develop and implement administrative practices and Procedures
  • File registration and recording
  • Maintenance of Associated database
  • Maintain office equipment and stationery requirement
  • Prepare reported other documentation
  • Process lost property
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Aviation Screening Officer/Team Leader

SNP Security
01.2009 - 01.2012
  • Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
  • Participated in ongoing training sessions to continuously improve skills related to aviation security practices.
  • Maintained up-to-date knowledge of aviation security procedures and guidelines for consistent enforcement.
  • Conducted thorough pat-down searches when necessary, adhering strictly to privacy standards while prioritizing safety.
  • Resolved conflicts among passengers or staff, maintaining professionalism during high-pressure situations.
  • Collaborated with fellow officers to maintain a secure environment for travelers and staff.
  • Reduced risk of potential threats by diligently monitoring passengers and luggage.

Marketing Officer

Telstra
11.2007 - 11.2009
  • Trained junior team members on marketing best practices, fostering a culture of continuous improvement.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Established targets for social media platforms to reflect business objectives.
  • Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
  • Implemented key initiatives and activities aligned with brand strategy and brand advocacy.

Customer Service Officer

Secure Parking
11.2005 - 11.2007
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes,
  • Responded proactively and positively to rapid change.

Education

Diploma of Local Government -

Certificate III - Realstate

TAFE NSW
NSW
02-2012

Bachelor - computer Science (network engineering)

Charles Sturt University
01.2010

Diploma of Network engineering - computer science

TAFE Sydney Institute
01.2003

Skills

  • Effective Communication Skills
  • Creative Problem-Solving Skills
  • Rational Decision-Making Skills
  • Kind & Empathetic Educator
  • Positive and Friendly Nature
  • Organisation and Planning
  • Stamina and Perseverance
  • Self-motivated and Fast-Learner
  • Presentation Skills
  • Staff Management
  • Workplace Safety
  • Customer-Oriented
  • Training and mentoring

Affiliations

CERTIS Social Club

Professionalreferees

Vincenzo Antonio Galati, Duty Shift Manager, CERTIS Security, Sydney International Airport, Sydney, NSW, Not Provided, 0418608495, vgalati@snpsecurity.com.au

Enablingskills

  • Effective Communication Skills
  • Creative Problem-Solving Skills
  • Rational Decision-Making Skills
  • Kind & Empathetic Educator
  • Positive and Friendly Nature
  • Organisation and Planning
  • Stamina and Perseverance
  • Self-motivated and Fast-Learner
  • Presentation Skills

Leadership awards

  • inspiring others
  • visionary thinking
  • integrity and ethics
  • problem solving
  • commitment to growth
  • positive influence and dedicated

Languages

Bengali
Native or Bilingual

Timeline

Duty Shift Supervisor

CERTIS Security
06.2012 - 01.2024

Aviation Screening Officer/Team Leader

SNP Security
01.2009 - 01.2012

Marketing Officer

Telstra
11.2007 - 11.2009

Customer Service Officer

Secure Parking
11.2005 - 11.2007

Diploma of Local Government -

Certificate III - Realstate

TAFE NSW

Bachelor - computer Science (network engineering)

Charles Sturt University

Diploma of Network engineering - computer science

TAFE Sydney Institute

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MD RAHMAN