Md Mustafizur Rahman
Tarneit
Summary
PRINCE2 certified project management and service delivery coordinator in multiple industries (i.e. Public health security operations, telecommunications networks, data
centers for government organizations ) across Australia and overseas with more than 10 years of experience. I have NV1 Clearance. My key strength lies in my ability to manage all types of customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Control Room Operator - Service Desk Support
Western Health
10.2019 - Current
- Control access management and CCTV monitoring. Perform ongoing induction
management for subcontractors and new starters. - Provide Level 2 application support to triage, investigation and analysis of issues
escalated by reviewing design and functional specification documentation and
attempting to replicate in lower environments. - Monitor and adjust controls that regulate building management system HVAC with O2
supply. - Provide service documentation including incident report management, service delivery
templates, knowledge base articles, approval criteria, usability documentation, etc. are
maintained and updated in Microsoft SharePoint.
Project Co-Ordinator.
Jetstar Airways
05.2023 - 09.2023
- Jetstar Scheduling job allocation for IT Support Services/Tickets and Co-ordinated deployment
of desktop solutions, server configuration, LAN, and WAN management for CISCO switches
and routers, and mobile devices, Voice Systems. - Provided intra-departmental liaison for corporate IT infrastructure auditing all IT systems
to plan project delivery and forecast project budgeting. - Coordinated ServiceNow for asset management and ITSM reporting. Preserved all project reports in Jetstar SharePoint.
- Complied with comprehensive project documentation such as project plans, status reports, acceptance reports, handover documents, meeting minutes, and change logs.
Project Co-Ordinator
Digital Distribution Australia Pty Ltd
02.2018 - 09.2019
- Coordinated with ACMA for allocation of radio frequency approximately 50 requests per fortnight.
- Prepared project documents, and reports, updated database, and preserved in Microsoft SharePoint.
- I used Broadcast Australia’s multiple site handler software to track the progress of contractors’ performance.
Service Delivery Manager
Mir Group Of Industries
06.2015 - 01.2018
- Processed identifying, and tracking the critical issues, and implemented mitigation measures to meet the project outcome. Maintained all project reports in the Huawei document server.
- Managed the fiber layout design and implementation of the electrical subsystem of media gateway installation of MTL datacom & transmission roll-out project.
- Designed the Access control system, CCTV monitoring, and emergency response protocol for tier 3 data center.
- Achievement in management & coordination: decreased capital expense per project by 20 % (approx. $100K per annum) and Introduced work policies to reduce operational expense by 30% (approx. $43.5K).
Design Implementation Coordinator
Teleaus Pty Ltd
01.2013 - 05.2015
- Checked and used network image (vision stream PDD) for an amplifier, ONSA, power supply, pole, and signal level (street output) information.
- Designed HFC in brownfield site for WA following a detailed checklist.
- Delivered the acceptance & handover reports after the successful completion of the project.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Education
GED -
RMIT University
Melbourne, VIC08.2022
Master Of Science - Electronics And Telecommunications Engineering
North South University
Dhaka, Bangladesh2007
Bachelor Of Science In Information Technology - Computer Science
North South University
Dhaka2005
Skills
- Security Project Management
- Risk analysis & mitigation,
- Change management
- Project documentation,
- Excellent Customer service
- Stakeholder management,
- Strong written and verbal communication,
- Documentation achievement,
Soft Skills
- Microsoft Office 365 (Word, Excel, PowerPoint, etc)
- MS Project
- Microsoft SharePoint
- Jira
- Agile, Scrum, Kanban, Waterfall,
- Honeywell CCTV system & Siemens Access control system
- Slack, Microsoft Teams, Zoom, Google Meet
- McAfee enterprise security manager system
Certification
- PRINCE2®Practitioner
- ITIL Foundation
- NBN online certification
Additional Information
Willing to relocate and ready to travel for job purposes.
AFP NPC : Yes
VIC WWC : Yes
Full VIC Lic & vehicle : Yes
Timeline
Project Co-Ordinator.
Jetstar Airways
05.2023 - 09.2023
Control Room Operator - Service Desk Support
Western Health
10.2019 - Current
Project Co-Ordinator
Digital Distribution Australia Pty Ltd
02.2018 - 09.2019
Service Delivery Manager
Mir Group Of Industries
06.2015 - 01.2018
Design Implementation Coordinator
Teleaus Pty Ltd
01.2013 - 05.2015
GED -
RMIT University
Master Of Science - Electronics And Telecommunications Engineering
North South University
Bachelor Of Science In Information Technology - Computer Science
North South University
- PRINCE2®Practitioner
- ITIL Foundation
- NBN online certification
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