Md Nasim Mahmud Rone
Victoria Park,Australia
Summary
Dynamic professional with experience at Woolworths, excelling in technical support and onboarding. Proficient in SQL and Power BI, I enhance data visualization and stakeholder engagement. Successfully resolved complex IT issues, improving operational efficiency and user satisfaction. Adept in Agile methodologies, I drive project success through effective collaboration and process optimization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor / Customer Representative
Woolworths
Victoria Park, Australia
08.2022 - Current
- Delivered customer and internal technical support in a fast-paced retail setting.
- Resolved in-store IT issues including POS systems, mobile devices, and customer feedback kiosks.
- Facilitated onboarding sessions for new staff covering IT use and operations.
- Maintained documentation and reported technical issues using in-house systems.
Junior Business Analyst
BRAC IT Services Ltd
Dhaka, Bangladesh
12.2020 - 07.2021
- Collaborated on the BRAC ERP Microfinance module, analyzing data and business requirements.
- Conducted stakeholder interviews and prepared process maps for workflow optimization.
- Contributed to system documentation, data validation, and interface usability improvements.
Education
Master of Management Information Systems - WA
Edith Cowan University
WA12.2024
Bachelor of Science - Computer Science & Engineering
North South University
Dhaka01.2019
Skills
- Power BI and Microsoft 365
- Project management tools
- SQL and database management
- Process flow modelling
- Technical documentation and user onboarding
- Agile and Scrum methodologies
- Stakeholder engagement and requirement gathering
- Data cleaning and visualization
- Programming languages: C, C, Python
Certification
- National Police Certificate
- Fast Track Future Leadership Training - ICT Division (BD)
- Human-Centered Design - UC San Diego
- AWS Fundamentals - Going Cloud-Native
- Design Thinking - University of Virginia
- Engineering Project Management - Rice University
Projects
PEOF Reporting Tool (Power BI), Linked datasets from project registers and revenue reports for dashboard development., Used Agile approach with weekly client feedback loops and Scrum team coordination. Agent Banking System Analysis, Reviewed requirements and created initial system design using HCI and UX principles.
Personal Information
Driving License: C-class driver's license (WA)
Work Rights
Full Australian working rights
Timeline
Supervisor / Customer Representative
Woolworths
08.2022 - Current
Junior Business Analyst
BRAC IT Services Ltd
12.2020 - 07.2021
Master of Management Information Systems - WA
Edith Cowan University
Bachelor of Science - Computer Science & Engineering
North South University
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