MD Rahabarur Rahaman
3/72 Albert Road, Strathfield,NSW
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Operations Manager
Advance Facilities Services Pty Ltd.
09.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
Area Manager
Dimeo Services Pty Ltd
07.2022 - 09.2023
- Developing cleaning schedules and ensuring all areas are cleaned according to established standards.
- Coordinating with cleaning staff to ensure adequate coverage and efficient use of resources.
- Planning for special cleaning projects or events as needed.
- Supervising cleaning staff, providing guidance, and ensuring work is performed effectively and efficiently.
- Training new employees on cleaning procedures, safety protocols, and equipment operation.
- Conducting performance evaluations and providing feedback to staff members.
- nspecting cleaned areas to ensure they meet quality standards and compliance requirements.
- Addressing any issues or deficiencies promptly and implementing corrective actions.
- Monitoring inventory of cleaning supplies and equipment, ensuring availability for staff.
Client Service Manager
AY Commercial Cleaning Pty Ltd.
11.2020 - 06.2022
- Building and maintaining strong relationships with clients to understand their needs and expectations.
- Serving as the main point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
- Proactively engaging with clients to gather feedback, assess satisfaction levels, and identify opportunities for improvement.
- Managing client accounts, including contract negotiations, renewals, and amendments.
- Developing customized cleaning plans based on client requirements and budget constraints.
- Collaborating with internal teams to ensure service delivery aligns with client expectations.
Education
Master of Science - Information Technology Project Management
Macquaire University
11.2021
Bachelor of Science - Electrical & Electronic Engineering
Ahsanullah University of Science & Technology
Dhaka, Bangladesh01.2016
Skills
- Customer Retention
- Organizational Management
- Incidents management
- Process Improvement
- Workflow Optimization
- Labor Relations
- Performance reporting
- Business Planning
- Business Development
- Contract Management
Reference
Reference 1:
Name: Tanvir Mahbub (AU-NSW06671)
contact: 0414501497
email: ausshihab@gmail.com
Reference 2:
Name: Md Mosfiqur Rahman (AU-NSW06672)
contact: 0414785831
email: mosfiq.nde@gmail.com
Timeline
Operations Manager
Advance Facilities Services Pty Ltd.
09.2023 - Current
Area Manager
Dimeo Services Pty Ltd
07.2022 - 09.2023
Client Service Manager
AY Commercial Cleaning Pty Ltd.
11.2020 - 06.2022
Master of Science - Information Technology Project Management
Macquaire University
Bachelor of Science - Electrical & Electronic Engineering
Ahsanullah University of Science & Technology
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