MD Rakibul Islam
Cannington,WA
Summary
Hardworking and detail-oriented individual with experience in customer service, stock management, and warehouse assistance. Skilled in handling inventory, organizing products, and ensuring smooth store operations. Strong communication skills and ability to work efficiently in a fast-paced environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Store Manager
OZMART 24 SUPER
Unit 2/188 Adelaide Terrace, East Perth WA 6004
03.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Digital Marketing Specialist
Enter Productions
107 Westport Crescent, Mississauga, ON L5T 1E8, Ca
01.2024 - 02.2025
- Implemented new strategies to improve click-through rates and conversion.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Evaluated market trends to stay current on consumer and competitor changes.
Education
Certificate III - Individual Care
Australian Professional Skills Institute
Unit 12, 40 Lord Street, East Perth06-2025
Bachelor of Arts - Journalism And Mass Communication
University of Liberal Arts Bangladesh
Dhanmondi 4/A, Dhaka Bangladesh02.2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Inventory management
- Shift scheduling
- POS systems
- Operations management
- Supply ordering
- Goal setting and monitoring
- Safety awareness
- Behavioral support
- Documentation and record keeping
- Transportation assistance
- Multicultural sensitivity
- Mobility assistance
- Recreational activities
- Boundary setting
- Disability awareness
- Housekeeping and laundry
- Personal care assistance
- Adaptive equipment use
Accomplishments
- Documented and resolved missing information which led to proper reporting.
- Resolved product issue through consumer testing.
- Achieved efficiency by introducing CareMaster software for resident record management tasks.
- Achieved a 30% increase in client satisfaction through effectively helping with streamlining the customer support process.
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
IELTS Score: 7.5 (Strong English Communication)
Languages
English
Hindi
Urdu
Bengali
Interests
- Experimenting with different creative mediums, like music, Design, and Film Making Exploring various forms of art to nurture creativity and personal growth
- Embracing outdoor adventures such as Cycling and Hiking
- Volunteering with youth sports programs as a Trainer
- Supporting STEM education initiatives and mentorship programs
Timeline
Store Manager
OZMART 24 SUPER
03.2025 - Current
Digital Marketing Specialist
Enter Productions
01.2024 - 02.2025
Bachelor of Arts - Journalism And Mass Communication
University of Liberal Arts Bangladesh
Certificate III - Individual Care
Australian Professional Skills Institute