Md Raquib-ul Huda

• Reviewing customers, related parties, and/or transactions that present risk to determine appropriateness for Colonial First State
• Conducting detailed and objective quality reviews of KYC documents, identifying non-compliance in relation to the AML/CTF Act and policies
• Drafting assessment reports, ensuring any breaches are identified and escalated quickly with recommendation of appropriate actions
• Collaborating with relevant stakeholders on various projects relating to financial crime initiatives to identify control gaps and improve processes
• Performing Quality Assurance/internal audits as well as providing feedback for consistency in procedural and quality processes
• Reporting suspected AML/CTF incidents (including high-risk alerts and cases) to Management within required SLAs to enable further investigation/due diligence and for reporting to AUSTRAC where required.
• Updating and maintaining the wing-to-wing lifecycle and status of each SAS financial crime application system alert/case by providing accurate and timely documentation of the investigative actions taken in response to identified issues and the key findings and outcomes.

Achievement:

• As a recognition for consistently conducting high quality investigations, I have been given additional responsibility of performing the relief duties of conducting Financial Crime related Quality Assurance checks.
• I have made significant contributions in recommending and implementing a number of process improvement strategies within the Team, notably a KYC procedural update.

• Conducted end-to-end risk management of issues & incidents regarding the provision of financial advice
• Prepared and presented monthly risk related papers, with recommendations, to the Board approved Committee, Adviser Review & Monitoring Committee
• Performed the role of a Project lead in developing Adviser Enhanced Monitoring Reports - a set of 12 reports which provided opportunities for proactive monitoring of risks relating to advisers
• Reviewed adviser and licensee policy related documents to assess exposure to operational and compliance risks and made appropriate recommendations to actively improve the Third Party Risk Management program
• Regularly collaborated with various business units, such as Legal, Compliance, and Operational Risk to identify risk issues and formulate mitigation plans with pragmatic solutions
• Provided coaching to other Team members to gain alignment in addressing risks

Achievement:

• As a Project Lead, I was able to successfully deploy the use of Adviser Enhanced Monitoring reports. This helped the Team to take a proactive approach, previously which was a reactive approach, in managing risks.

• Conducted comprehensive qualitative and quantitative analysis of advisers and licensees
  addressing actionable information for internal and external stakeholders
• Compiled risk papers for a CFS Board approved Committee, the Adviser Review & Monitoring Committee.
• Identified issues with internal reports relating to third party distributors and made enhancement recommendations to address gaps
• Assessed and raised licensee related breaches with internal and external stakeholders while
  managing licensee expectations
• Engaged with various internal and external senior stakeholders in seeking assurance for the
  business and facilitated remediation actions as required

Achievement:

• In 2021, I was awarded the CFS Distribution Award for “Making a difference – for unique and outstanding contributions which make a positive difference”

• Streamlined the Team’s operational processes
• Prepared and updated process documentations
• Conducted various daily, weekly, and monthly audits e.g. Retained Benefits Members Audit, Plan Fee Rebate Audit, Non-Contributory Member Audit, Insurance Eligibility Audit
• Presented weekly performance statistics of the Team to the Senior Manager
• Ensured the Team’s work processes, including escalations, were timely addressed
• Trained and supported Case Managers with the daily operational activities
• Distributed workload evenly amongst the Team members
• Motivated the Team members to strive for continuous improvement

Achievement:

• In this role, I received the “Monthly Star Award” from the Head of Insurance & Employer Services for demonstrating my leadership skills

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Efficiently and effectively on-boarded corporate superannuation plans with Colonial First State
• Managed employer plan insurance redesign processes
• Conducted clearing account reconciliations, employer plan reviews, and insurance reviews
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques for de-escalation of situations.
• Worked closely with key stakeholders, such as Relationship Managers and Business Development Managers in
  relation to exceptions while transitioning corporate super plans over to Colonial First State.

Achievement:

• Within few months of joining the Team, I was given the responsibility of being the Team’s Point of Contact. Subsequently, I was promoted to the position of a Senior Case Manager.

• Assisted licensees and advisers with the onboarding processes from an operations perspective
• Performed monthly commission processing, ensuring all relevant payments were processed accurately and on time
• Consistently met compliance requirements through meticulous adherence to organizational policies and applicable laws
• Enhanced accuracy in payment transactions by conducting regular audits and reconciliations
• Ensured exceptions were followed up and resolved in a timely manner with adequate audit trail

Achievement:

• Having successfully managed the busiest licensee under ANZ Wealth, Millennium3 Financial Services, I was given an additional responsibility of partly managing a second licensee, Elders Financial Planning.

• Addressed in-bound client enquiries about the company's superannuation, investment, and retirement products
• Provided technical information to advisers in relation to different wealth management products
• Worked towards resolving customer complaints as the first point of contact
• Identified customer needs and generated leads for scaled advisers
• Took end-to-end ownership of tasks, liaised with the processing Team to ensure requests were addressed on time
• Generated daily reports of Team performances and reported to the Team Manager
• Shared ideas within the Team for ongoing process and performance improvements

Achievement:

• Within 10 months of service, I was given an opportunity to participate in a project with the simplification Team for process improvements.