Md Rashedul Islam
29 Rawson ST, Wiley Park,NSW
Summary
A highly motivated, achievement-driven individual with work experience in customer service and the food industry. I am skilled in communication with all levels of the organization and the public, have excellent problem-solving and negotiating skills, and can make decisions independently and quickly. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Barista
North End Coffee Roasters
Dhaka, Bangladesh
02.2023 - 08.2023
- Followed health, safety and sanitation guidelines to pass state inspections.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Ordered and received supplies to restock beverage items.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Customer Service
KFC
Bangladesh
10.2020 - 11.2022
- Greet customers and place order
- Taking payments from the customers
- Always check the reviews from customers for better service
- Assembling orders on trays or in Bags based on the type of order.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
Restaurant Waiter
North End Coffee Roasters
Dhaka, Bangladesh
02.2018 - 10.2019
- Explained menu items, describing ingredients and cooking methods upon request.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Master of Cybersecurity -
Macquarie University
02-2026
Skills
- Able to work in a fast-paced environment with multi-tasking and time management skills
- Decision making skills and complex problem-solving ability
- Attention to detail but also being able to see the “bigger picture”
- Microsoft Excel, Word and PowerPoint User
Personal Information
Date of Birth: 12/25/1996
Certification
Barista Certificate of attendant at professional barista training, 12/01/2023, Bangladesh
Affiliations
- Incharge of Venue Management and Accommodation at NSUIMUN'17
- Director of Food and Beverage Management at NSUIMUN'18
Availabilities
- Monday, 6am-4pm
- Tuesday, Whole day
- Wednesday, 4pm-12am
- Friday, Whole day
- Saturday, Whole day
- Sunday, Whole day
References
References available upon request.
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi/Urdu
Professional
Timeline
Assistant Barista
North End Coffee Roasters
02.2023 - 08.2023
Customer Service
KFC
10.2020 - 11.2022
Restaurant Waiter
North End Coffee Roasters
02.2018 - 10.2019
Master of Cybersecurity -
Macquarie University
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