MD RASHIDUL ISLAM
UNIT 4/46 HUGH ST. BELMORE,NSW
Summary
Want to pursue a highly rewarding career and challenging work environment where skills and knowledge can be utilised to convey lucrative outcomes for the development of organisations.
Overview
2
2
years of professional experience
Work History
Assistant Manager
HANDCRAFTS KNIT FASHION
2023.11 - 2024.04
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cleaning Supervisor
BD Clean
2023.06 - 2023.10
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
Customer Service Representative
Aarong Moghbazar
2023.02 - 2023.05
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Teacher's Assistant
National University
2022.01 - 2022.12
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
Education
Master of Science - MASTER OF INFORMATION TECHNOLOGY
Charles Darwin University
Sydney, NSW2026-11
Skills
- Customer Relationship Management (CRM)
- Project management abilities
- Customer service-focused
- Sales Reporting
- Customer Relations
- Sales Growth
- Health and safety
- Quality Assurance
- Cleaning and sanitation
Languages
English
Professional Working
Timeline
Assistant Manager
HANDCRAFTS KNIT FASHION
2023.11 - 2024.04
Cleaning Supervisor
BD Clean
2023.06 - 2023.10
Customer Service Representative
Aarong Moghbazar
2023.02 - 2023.05
Teacher's Assistant
National University
2022.01 - 2022.12
Master of Science - MASTER OF INFORMATION TECHNOLOGY
Charles Darwin University