MD RASHIDUL ISLAM
UNIT 4/46 HUGH ST. BELMORE,NSW
Summary
Want to pursue a highly rewarding career and challenging work environment where skills and knowledge can be utilised to convey lucrative outcomes for the development of organisations.
Overview
2
2
years of professional experience
Work History
Assistant Manager
HANDCRAFTS KNIT FASHION
11.2023 - 04.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cleaning Supervisor
BD Clean
06.2023 - 10.2023
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
Customer Service Representative
Aarong Moghbazar
02.2023 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Teacher's Assistant
National University
01.2022 - 12.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
Education
Master of Science - MASTER OF INFORMATION TECHNOLOGY
Charles Darwin University
Sydney, NSW11-2026
Skills
- Customer Relationship Management (CRM)
- Project management abilities
- Customer service-focused
- Sales Reporting
- Customer Relations
- Sales Growth
- Health and safety
- Quality Assurance
- Cleaning and sanitation
Languages
English
Professional Working
Timeline
Assistant Manager
HANDCRAFTS KNIT FASHION
11.2023 - 04.2024
Cleaning Supervisor
BD Clean
06.2023 - 10.2023
Customer Service Representative
Aarong Moghbazar
02.2023 - 05.2023
Teacher's Assistant
National University
01.2022 - 12.2022
Master of Science - MASTER OF INFORMATION TECHNOLOGY
Charles Darwin University
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