Summary
Overview
Work History
Education
Skills
Availability
Certification
Affiliations
Languages
Software
Referances
Timeline
Generic

Md Rezaul Karim

Rockingham,Australia

Summary

Dedicated Customer Service and retail professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results and professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Attendant

Chevron Bangladesh
02.2023 - 12.2023


  • Maintain inventory and stock control – ensure shelves are stocked and neatly organized.
  • Operating the console.
  • Providing friendly customer service.
  • Handling cash, POS and processing transactions.
  • Food cleanliness and hygiene.
  • Merchandising and maintenance of stock.
  • The appearance and cleanliness of the site.


Retail Assistant

Puma Bangladesh
04.2022 - 01.2023
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Delivering an incredible online shopping experience for our click and collect and/or home delivery customers.

Food & Beverage Attendant

Hotel De Meridian
07.2019 - 03.2022
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
  • Maintained a clean and organized dining area for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely and accurate order preparation.
  • Washing up & general cleaning duties.
  • Maintain the service area.
  • Basic food preparation and safety.

Education

PGD-Industry Management

BRAC University
10.2019

Skills

  • Fast learner
  • Office 365
  • ERP
  • Power BI
  • Teamwork
  • Negotiator and conflict assurance
  • Multitasking
  • Sales Techniques
  • Positive Attitude
  • Active Listening
  • Adaptability

Availability

Full time (Day/Night), Own car

Certification

GSD, Enterprise Operating System

Affiliations

  • Travelling, Project

Languages

English
Professional Working

Software

ERP, EMS, GSD, HRMS, Power BI, Office 365

Referances

  • Shahriar Ahmed, Accounts Officer, NOV Australia, Email: a.shahriar270@outlook.com, Mob: 0450 055 616
  • Nurun Nahar Anna, Department Manager, McDonald’s, Email: nurunnahar_anna@yahoo.com, Mob: 0466 999 153

Timeline

Customer Service Attendant

Chevron Bangladesh
02.2023 - 12.2023

Retail Assistant

Puma Bangladesh
04.2022 - 01.2023

Food & Beverage Attendant

Hotel De Meridian
07.2019 - 03.2022

PGD-Industry Management

BRAC University

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Md Rezaul Karim