Summary
Overview
Work History
Education
Skills
Accomplishments
Extra Curricular Activities Hobbies
Additional Skills Experience Awards
References
Projects accomplished (Data Analytics)
Timeline
Generic

MD RIZWANUL AMIN

ROCKDALE,NSW

Summary

Transitioning from customer service to IT, seeking an rewarding opportunity to build career in Data Science world with the practical skills in Python, Networking, Data analytical skills, Linux operation, and customer-centric professionalism. Offering a strong IT foundation, coupled with customer service and business development expertise. Committed to learning and ready to contribute adaptability, a strong work ethic, and technical proficiency to enhance the host organization's IT initiatives.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Coles Express
West Ryde, Australia
12.2010 - Current
  • Provide great customer service with professional and efficient manner
  • Develop strong relationships with customers and demonstrate how we can add value to their business
  • Identify potential customer needs/ opportunities to grow our business
  • Proactively contribute to the ongoing development of departmental processes and policies
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

Business Development Consultant

CPM Australia
Pyrmont, Australia
01.2019 - 07.2019
  • Present, promote and sell AGL energy plans for small and medium businesses using solid arguments to existing and prospective customers
  • Client energy consumption and cost data entry, conduct MS Excel Analysis to generate patterns and trends, presenting visuals to the clients about their quarterly/yearly expenses comparison
  • Achieve agreed upon B2B sales targets and outcomes within schedule maintaining weekly KPI
  • Assessed customer needs and provided tailored solutions accordingly
  • Applied problem-solving skills to resolve any customer complaints or issues quickly.

Retail Assistant

Kmart
, Australia
06.2016 - 12.2016
  • Serving customers with company standard and policy - Filling up store shelves according to the planogram - Receiving customer phone call and provide assistance with enquiry, process phone orders for customers
  • Demonstrated ability to work both independently and as part of a team in a fast-paced environment
  • Ensure basic and seasonal replenishment, merchandising and operational programs are organized to improve sales and profitability - Perform inventory with the team unit.

Education

Bachelor of Science - Information Technology

University of Technology Sydney
Ultimo, NSW
07-2024

Skills

  • Proficiency in programming languages such as Python, R, SQL,MS Excel,TableAU
  • Experience with data manipulation and analysis libraries such as Pandas, NumPy, OpenCV, Tensorflow, Matplotlib, Seaborn and SciPy
  • Knowledge of statistical analysis techniques, Image processing and machine learning algorithms
  • Understanding of databases and data warehousing concepts
  • Experience with data cleaning, preprocessing, and wrangling techniques
  • Excellent communication skills to convey complex findings to non-technical stakeholders
  • Collaboration and teamwork skills to work effectively in interdisciplinary teams
  • Time management and organizational skills to prioritize tasks and meet deadlines
  • N-able & Datto support for RMM and Backup solution
  • Re-imaging & Staging workstations, Laptops for clients
  • Patch management
  • Hardware Installation
  • Issue Resolution
  • System Configuration
  • Troubleshooting expertise
  • Remote Support
  • Software Installation
  • Active Directory
  • Application support
  • Performance Optimization
  • Problem-Solving
  • Application installations
  • Interpersonal Communication
  • Critical Thinking
  • Technical Troubleshooting
  • Technical Documentation
  • Data Analysis
  • Firewall Installation
  • Service Calls

Accomplishments

  • 02/16/19, 07/01/24, Bachelor of Science in Information Technology, Networking & Cybersecurity, Data Analytics, 5.63, University of Technology Sydney, https://www.uts.edu.au, Sydney, Australia
  • 07/25/17, 06/04/18, Cert IV in Interior Design & Decoration, TAFE, https://www.tafensw.edu.au/locations/sydney-institute/design-centre-enmore, Sydney, Australia

Extra Curricular Activities Hobbies

  • Actively participated into Community Cricket tournaments.
  • Passion for Art & Design workshops.

Additional Skills Experience Awards

  • Advanced Diploma in Hospitality Management (July/2009)
  • 1 AC Security Officer License
  • Leadership experience as Head Cook in Guzman Y Gomez, Rhodes (Oct/2015 to Oct/2016)

References

  • Rajeshwar Thota, Previous Site Manager at Coles Express, West Ryde, Personal Banker, Westpac Bank, 0468378945, rajesh.thota@westpac.com.au
  • Anisur Rahman, Previous position: Area Manager, Citizenship Officer, Government services Australia (Homeaffairs.gov.au), 0433143902, anisur.rahman@homeaffairs.gov.au

Projects accomplished (Data Analytics)

  • Understanding patterns to Identify the impacting Factors of Diabetes Disease. Explore the research with various Machine learning algorithm and visualize the findings into an interactive dashboard.
  • Utilize combination of Machine learning and Deep learning approach to implement Cassava disease classification and image detection.
  • Developing a personalized nutrition app utilizing image recognition and AI to provide users with real-time analysis and recommendations for healthier meal choices.
  • Developing an image detection system to control PC games with hand gesture.

Timeline

Business Development Consultant

CPM Australia
01.2019 - 07.2019

Retail Assistant

Kmart
06.2016 - 12.2016

Customer Service Representative

Coles Express
12.2010 - Current

Bachelor of Science - Information Technology

University of Technology Sydney

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