MD ROBIUL HOSSAIN
Sydney,NSW
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Shopno Super Shop
Dhaka
2023.01 - 2024.04
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Answered inbound calls, chats and emails to facilitate customer service.
Educated customers on special pricing opportunities and company offerings.
Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Mehedi Mart
Dhaka
2023.06 - 2023.11
Determined the needs of the client, made pertinent product and service pitches, and made sure they had a great experience the entire time.
Provided activity and results reports, such as weekly work plans, monthly and annual territory evaluations, and daily call reports, to management to keep them updated.
Completed relevant tasks as needed, which helped the team effort.
Education
Bachelor of Science - CSE
AIUB
DHAKA, BANGLADESH2023-03
Master of Science - Information Technology
UTS University
Sydney, NSWSkills
- Customer Service
- Records Management
- Process Improvement
- Business Development
- Sales Development
- Customer Retention Abilities
- Performance Improvement
- Customer Relations
Timeline
Customer Service Representative
Mehedi Mart
2023.06 - 2023.11
Customer Service Representative
Shopno Super Shop
2023.01 - 2024.04
Bachelor of Science - CSE
AIUB
Master of Science - Information Technology
UTS University
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