MD ROBIUL ISLAM
Mount Nelson ,TAS
Summary
Dedicated and detail-oriented professional with a strong background in healthcare compliance, administrative support, and customer service. Experienced in monitoring and enforcing protocols, coordinating with multidisciplinary teams, and ensuring efficient workflow in high-pressure environments. Proven ability to manage time effectively, communicate clearly, and maintain compliance with safety and operational standards. Seeking to leverage my organizational skills and healthcare expertise as a Patient Flow Assistant to contribute to seamless patient care and operational excellence.
Overview
7
7
years of professional experience
Work History
Assistant Manager
St Vincent de Paul Society
02.2022 - Current
- Manage retail sales in alignment with budget targets
- Oversee efficient and safe sorting, storage, and processing of stock and donations
- Lead, train, and develop volunteers and paid staff to achieve performance goals
- Motivate team members to meet sales and operational targets
- Assign duties to volunteers, including stock handling, customer service, and shop maintenance
- Demonstrate compassion and professionalism in dealing with customers and team members
- Generated repeat business through exceptional customer service.
Covid Compliance Officer
Royal Hobart Hospital
05.2021 - 05.2022
- Monitored and enforced COVID-19 compliance protocols across hospital facilities
- Conducted regular inspections and audits to ensure adherence to safety standards
- Communicated and reported workplace health and safety (WHS) incidents promptly
- Collaborated with medical staff, hospital aides, emergency services, and administration to maintain a safe environment
Accounts Payable and Payroll Officer
Applied Accounting and Taxation
01.2019 - 12.2020
- Processed and verified vendor and supplier invoices, ensuring accuracy against purchase orders and delivery receipts
- Tracked and recorded outgoing payments, resolving discrepancies with relevant departments
- Generated and issued customer invoices, monitored incoming payments, and followed up on outstanding balances
- Maintained accurate records of customer accounts and vendor transactions
Customer Service Officer
British Petroleum
01.2018 - 12.2020
- Supervised and guided staff to maximize performance and customer satisfaction
- Managed store budgets, monitored stock levels, and controlled expenditures
- Addressed customer complaints promptly to uphold the store’s reputation
- Conducted regular store inspections and resolved operational issues
- Enhanced customer loyalty through proactive service strategies and effective team management
- Strengthened merchandising and promotional efforts to boost sales and customer engagement
Education
Bachelor of Accounting -
KENT Institute
Skills
- Financial Expertise
- Software Proficiency
- Advanced Computer Skills
- Leadership
- Communication
- Organizational Skills
- Compliance
Timeline
Assistant Manager
St Vincent de Paul Society
02.2022 - Current
Covid Compliance Officer
Royal Hobart Hospital
05.2021 - 05.2022
Accounts Payable and Payroll Officer
Applied Accounting and Taxation
01.2019 - 12.2020
Customer Service Officer
British Petroleum
01.2018 - 12.2020
Bachelor of Accounting -
KENT Institute
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