Md Rokib Hasan
Padstow,NSW
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer-service-representative
Aarong
02.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of Information Technology -
Charles Sturt University
Sydney, NSW06.2027
Skills
- Complaint resolution
- Customer satisfaction measurement
- Microsoft Excel
- Follow-up skills
- Sales expertise
- Store maintenance
- Retail store support
Timeline
Customer-service-representative
Aarong
02.2023 - 05.2024
Bachelor of Information Technology -
Charles Sturt University
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