Md Ruhul Amin
Newtown,TAS
Summary
Dynamic administrative professional with proven expertise in office administration and customer service, honed at Newdegate Street Health Centre. Excelled in data entry and Microsoft Office, enhancing document organization and improving workflow efficiency by 30%. Skilled in fostering professional relationships and maintaining confidentiality, demonstrating a strong blend of hard and soft skills.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Newdegate Street Health Centre
02.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Ward Clerk
Dandenong Hospital
02.2016 - 07.2019
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
- Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality in line with HIPAA regulations.
- Optimized workflow within the ward by creating efficient systems for organizing paperwork such as forms and charts.
- Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
MBA - Marketing
IBAIS University
Bangladesh01-2014
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Microsoft Excel
- Microsoft outlook
- Time management
- File organization
Timeline
Administrative Assistant
Newdegate Street Health Centre
02.2019 - Current
Ward Clerk
Dandenong Hospital
02.2016 - 07.2019
MBA - Marketing
IBAIS University
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