Hi, I’m
Md Safiqul Islam Shovon
Werribee,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
years of professional experience
Work History
BP
Cleaning Assistant
08.2022 - 03.2023
Job overview
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
APCO
Console Operator
01.2022 - 03.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Retrieved information and performed data entry using appropriate computer programs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Built trustful relationships with customers to encourage return visits.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
FORZA GLOBAL
Operative
03.2023 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Adhered to company regulations regarding workplace safety and employee health.
- Collaborated with site staff to resolve issues in productivity and workplace functionality.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Advised regarding delays and special circumstances.
BP
Customer Service Representative
01.2023 - Current
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Facilitated sales of services and goods.
MilestoneUttara, Dhaka,Bangladesh
Assistant Teacher
01.2020 - 11.2020
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Maintained orderly classroom stocked with appropriate supplies.
- Invigilated and graded projects, quizzes and examinations.
- Planned and implemented curriculum to teach up-to-date technology to the students.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Compiled, administered and graded examinations or assigned work to others.
Education
Shanto-Mariam University And Creative TechnologyUttara, Dhaka, Bangladesh
Bachelor of Science from Computer Science Engineering Technology
12.2019
University Overview
- 3.95 out of 4.00 CGPA
- Professional Certificate in Data Science and Analysis
Skills
- Analytical Thinking
- Customer Relations
- Clerical Support
- Team Building
- Computer Skills
- Flexible and Adaptable
- Decision-Making
- Interpersonal Communication
- Active Listening
- Data Entry
- Inventory Management Software Proficiency
- Proficient Math
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Limited Working
Urdu
Limited Working
Timeline
Operative
FORZA GLOBAL
03.2023 - Current
Customer Service Representative
BP
01.2023 - Current
Cleaning Assistant
BP
08.2022 - 03.2023
Console Operator
APCO
01.2022 - 03.2023
Assistant Teacher
Milestone
01.2020 - 11.2020
Shanto-Mariam University And Creative Technology
Bachelor of Science from Computer Science Engineering Technology
Similar Profiles
Ediz ÖzkahyaEdiz Özkahya
Sourcing Lead at BPSourcing Lead at BP
Michael OrjiMichael Orji
Natural Gas Liquids Scheduler at BPNatural Gas Liquids Scheduler at BP
Rebeka RacovaRebeka Racova
Store assistant. at BPStore assistant. at BP