Md Saifur Rahman Shawon
Summary
Proven leader and Microsoft 365 expert, adept at boosting productivity by over 30% at Davis Bakery and Deli through effective team supervision and leveraging advanced Office skills. Excelled in problem-solving and event coordination, ensuring seamless operations. Handling high-volume customer interactions both in-person and over the phone, resolving issues promptly and professionally.
Overview
2
2
years of professional experience
Work History
Team Leader
Davis Bakery And Deli
06.2022 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Front Desk Receptionist
Crown Metropol Melbourne
10.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Event Coordinator
Swinburne University Of Technology
06.2022 - 09.2022
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Education
BBA - Marketing Management And Research
Swinburne University of Technology
Melbourne, VIC03.2025
Skills
- Basic computer skills such as advanced user of Microsoft word, excel, powerpoint etc official applications
- Superb problem-solving skills
- Microsoft 365 Expertise
- Microsoft Office proficient
- Microsoft Office and Docusign
- Microsoft To-Do
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work under pressure and handle high-volume customer interactions
- Proficiency in using various customer service software and tools
- Team player with a positive attitude and dedication to customer satisfaction
Timeline
Front Desk Receptionist
Crown Metropol Melbourne
10.2022 - 04.2023
Team Leader
Davis Bakery And Deli
06.2022 - Current
Event Coordinator
Swinburne University Of Technology
06.2022 - 09.2022
BBA - Marketing Management And Research
Swinburne University of Technology
Similar Profiles
Kyle CountrymanKyle Countryman
Baker/Deli Counter/Customer Service Representative at VINNIE'S BAKERY & DELI/ VANESSA'S BAKERY/ LAURA'S BAKERY & DELIBaker/Deli Counter/Customer Service Representative at VINNIE'S BAKERY & DELI/ VANESSA'S BAKERY/ LAURA'S BAKERY & DELI
Michelle MastMichelle Mast
Bakery Production Worker at Ole Country Bakery, I Deli, Bakery & Coffee ShopBakery Production Worker at Ole Country Bakery, I Deli, Bakery & Coffee Shop
Rachel MitchellRachel Mitchell
Waitress at Roma's Italian Bakery & DeliWaitress at Roma's Italian Bakery & Deli