MD. SAJJADUL KAIUM KHAN
Perth,WA
Summary
Dynamic professional with a proven track record at IFIC Bank, excelling in customer service and relationship building. Skilled in problem resolution and data entry, I effectively managed customer interactions, enhancing service quality. My ability to analyze market trends and execute strategic marketing campaigns has consistently driven growth and brand visibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IFIC Bank
01.2023 - 06.2025
- Assisted customers with inquiries, providing accurate information and support.
- Managed customer interactions through various communication channels effectively.
- Learned company policies to address customer concerns efficiently.
- Documented customer feedback to improve service quality and operational processes.
- Maintained a positive attitude while assisting diverse customer needs and requests.
Retail Sales Officer
Beximco Pharmaceuticals
03.2022 - 12.2022
- Developed strong product knowledge to enhance customer engagement and sales effectiveness.
- Executed daily inventory management procedures to ensure optimal stock levels and product availability.
- Assisted in training new team members on sales techniques and company policies.
- Fostered relationships with healthcare professionals to expand market reach and drive sales growth.
Marketing Officer
Pran-rfl Group
04.2021 - 01.2022
- Developed and executed targeted marketing campaigns to enhance brand visibility.
- Analyzed market trends to identify growth opportunities and inform strategic planning.
- Provided feedback to all departments on brand consistency in outbound communications.
Education
MBA - Financial Management
COMILLA UNIVERSITY
CUMILLA BANGLADESH12-2021
BBA - Accounting And Finance
NORTH SOUTH UNIVERSITY
DHAKA BANGLADESH12-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Relationship building
Certification
- Sales Manager Certificate
- Banking Diploma Certificate
Languages
English
Professional Working
Bengali
Native or Bilingual
Timeline
Customer Service Representative
IFIC Bank
01.2023 - 06.2025
Retail Sales Officer
Beximco Pharmaceuticals
03.2022 - 12.2022
Marketing Officer
Pran-rfl Group
04.2021 - 01.2022
MBA - Financial Management
COMILLA UNIVERSITY
BBA - Accounting And Finance
NORTH SOUTH UNIVERSITY
1ST POSITION AT ONE BANK PRESENT OPTIMITY
A university level data analysing compettiton.
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