Md Sakib Hasan
Langford
Summary
Results-driven post-graduate student at Curtin University with customer service expertise. Dependable retail sales professional with experience in dynamic and busy environment. Skilled in processing transactions, using POS and arranging food and beverage items. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Currently working in Optus Stadium on major events as retail attendant.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Attendant
VenuesLive
02.2024 - Current
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction during checkout.
- Managed customer complaints professionally, working towards swift resolutions that maintained brand reputation.
- Utilized point-of-sale system effectively for transaction processing, refunds, exchanges, and inventory tracking purposes.
Customer Service Representative
NZ World Tours & Travels
01.2023 - 06.2023
- Sold airlines tickets to customers
- Assisted customers to choose tour packages of different countries
- Collaborated with team members, adhered to company policies and promoted NZ's offerings
- Informed customers about offers and discounts of different airlines
Customer Service Representative
Royal Enterprises
01.2022 - 12.2022
Education
Master of Health Administration -
Curtin University
Perth, WA07.2024
Bachelor of Social Science -
University of Dhaka
Bangladesh11.2022
Skills
- Ability to Work in Team
- Problem Solving
- Self-Motivated
- Attention to Detail
- Dependable and Responsible
- Reliability and punctuality
- Cleanliness and hygiene
- Customer Assistance
Availibility
I am an international student. So I have work rights for 48 hours a fortnight. I am available for any day of the week.
Certification
- White Card
- National Police Certificate
- Responsible Service of Alcohol
- Excel Skills for Business: Intermediate I - Coursera
- Hospitality & Tourism COVID-19 Hygiene Course
References
Faysal Ahmed
The Department of Primary Industries & Regional Development, WA,
0426932983,
faisal777bd@yahoo.com
MD Munna,
NZ World Tours & Travels,
+60132221220
Timeline
Retail Attendant
VenuesLive
02.2024 - Current
Customer Service Representative
NZ World Tours & Travels
01.2023 - 06.2023
Customer Service Representative
Royal Enterprises
01.2022 - 12.2022
Master of Health Administration -
Curtin University
Bachelor of Social Science -
University of Dhaka
- White Card
- National Police Certificate
- Responsible Service of Alcohol
- Excel Skills for Business: Intermediate I - Coursera
- Hospitality & Tourism COVID-19 Hygiene Course
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