Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MD SAMIN YASAR

DIANELLA

Summary

A very good professional having the best work ethics. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Event Coordinator, Volunteering, Communication

07.2023 - 05.2025
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Brainstormed and implemented creative event concepts and themes.
  • Boosted team efficiency with implementation of cloud-based event management system, facilitating real-time updates and collaboration.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Aviation -

Edith Cowan University
Perth, WA
06-2028

Higher Secondary Certificate -

Mohammadpur Preparatory College
10-2024

Secondary School Certificate -

St. Gregory's High School
08-2022

Skills

  • Customer service
  • Project management
  • Scheduling
  • Time management
  • Logistics management
  • Client relationship development
  • Active listening
  • Fluent bilingualism
  • Critical thinking
  • Strategic planning

Languages

English
Full Professional
Hindi
Limited Working
Bengali
Full Professional

Timeline

Event Coordinator, Volunteering, Communication

07.2023 - 05.2025

Customer Service Representative

Bachelor of Aviation -

Edith Cowan University

Higher Secondary Certificate -

Mohammadpur Preparatory College

Secondary School Certificate -

St. Gregory's High School

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MD SAMIN YASAR