MD SAMIRUL ALAM NOOR
Lakemba,NSW
Summary
Proven security and customer service expert with a history at SECUREcorp, adept in quick incident response and maintaining high customer satisfaction. Skilled in vigilant surveillance and effective team collaboration, I excel in fast-paced environments, ensuring both safety and service excellence. My ability to learn quickly and communicate clearly sets me apart.
Overview
11
11
years of professional experience
Work History
Security Rover
SECUREcorp
Sydney, NSW
01.2022 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
Security Officer
ISEC
04.2020 - 10.2021
- Patrolled and monitored premises. Checked and verified photo identification prior to granting facility access. Accurate Incident reporting, usage of 2 way Radio.
Team Member
Woolworths Group
10.2016 - 11.2020
- Contributed to team success by completing jobs quickly and accurately. Mastered Serving customers with high satisfactory rate. Cash handling with care and fully equipped with usage of POS system.
Customer Service Representative
7-eleven
02.2015 - 02.2016
- Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Crew Team Member
Hungry Jack's
03.2014 - 02.2015
- Prepared and cooked food orders for customers by noting customizations and portion sizes. Worked well with teammates and accepted coaching from management team.
Education
Diploma Of Arts - Communications
Western Sydney University
Sydney, NSW03.2017
HSC - General Studies
Tafe NSW
Bankstown, NSW11.2015
Skills
- Teamwork
- Customer service
- Quick lerner
- Well spoken and friendly
- Vigilant
- Good incident report skills
- Clear two way radio communication
Additional Information
Reference
Imtiaz Mahmud
Night Supervisor (SecureCorp QVB site)
0433 407 644
Rafid Alnashi
Team leader (QVB site)
0469 380 005
Objective and availability
I am seeking part time employment.
I am available:
All day Saturday and Sunday
After 5pm Monday - Thursday
Timeline
Security Rover
SECUREcorp
01.2022 - Current
Security Officer
ISEC
04.2020 - 10.2021
Team Member
Woolworths Group
10.2016 - 11.2020
Customer Service Representative
7-eleven
02.2015 - 02.2016
Crew Team Member
Hungry Jack's
03.2014 - 02.2015
Diploma Of Arts - Communications
Western Sydney University
HSC - General Studies
Tafe NSW