Md Shafaet Hossen
11 Connel Drive, Melton South,VIC
Summary
Hardworking and passionate job seeker with strong organisational skills. More than five years experience in exceptional customer service, well-built motivational and leadership skills, working in a diverse environment locally and internationally, demonstrated ability to quickly build relationships and have proven time management ability. I am ready to contribute to any team and organisation to a better environment through the sustainable use of natural resources. Looking forward to working in a dynamic team where I can contribute through knowledge, strong technical and interpersonal skills, positive mental attitude, professionalism, trust, commitment to excellence, proven ability to interact and communicate effectively with customers to achieving company goals and upholding organisational values.
Overview
14
14
years of professional experience
Work History
Uber Partner
Uber Office
05.2021 - Current
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Accepted and processed fares.
- Adhered to all safety regulations and traffic laws while driving.
Exam Invigilator
Charles Sturt University, Australia
07.2020 - Current
- Exam invigilation as a host and co-host
- Student’s ID check before exam commencement
- Communication (through zoom chat channels) with students, exam support team and coordinator
- Check attendance register on SharePoint for accuracy and posting updates to the authority.
Associate Professor
Bangladesh Agricultural University
06.2022 - 04.2023
Assistant Professor
Bangladesh Agricultural University
01.2014 - 06.2022
Customer Contact Officer
Serco Group Pty Ltd
01.2022 - 05.2022
- Respond to contacts via phone, email and web forms
- Provide information to educate customers on the role of the Commission
- Develop positive and collaborative working relationships with team members and liaise with both internal and external stakeholders
- Obtain and maintain a basic and up to date understanding of an covid-19 vaccine provider’s responsibilities
- Contribute to the priorities of a team and effectively manage individual workloads
- Attend, and participate in, team meetings or training
Customer service
Crust Pizza Shop
05.2017 - 01.2022
- Cash handling and ordering & organising the stock
- Keep forecourt, shop and console neat and tidy
- Maintain store and stock in impeccable condition
- Delivering pizza to the customers when needed.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
Research Assistant
Charles Sturt University
03.2018 - 12.2020
- Performed statistical, qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
Casual Academic
Charles Sturt University
05.2018 - 10.2019
- Collaborated with teachers and administrators to discuss academic needs of students.
- Collaborated with teachers and administrators to develop and evaluate school programs by sharing student success data and insights.
- Instructed students in career development techniques.
- Delivered lectures and assessed students exam
Lecturer
Bangladesh Agricultural University
01.2012 - 01.2014
- Prepared and delivered lectures, conducted tutorials, and laboratory sessions
- Organised study tours for the students
- Conducted research
- Supervised Honours and Masters students
- Mentored and trained local fish farmers/staff
- Liaised synergistic collaboration with agricultural farms
Technical Officer
Sharnalata Agro-Fisheries Ltd
01.2010 - 12.2011
- Provided technical & operational support
- Day-to-day operation, management and maintenance
- Maintained and built relationships across Fisheries sector
- Participated trainings and workshops
- Supervised technical assistant and supported staff to make sure in following the SOPs, SWPs, OH&S policies and procedures
Education
Bachelor of Science - Fisheries
Doctor of Philosophy - Molecular Biology
Charles Sturt University
Wagga Wagga, NSW09.2021
Master of Science - Fisheries Science
Bangladesh Agricultural University
Bangladesh12.2011
Honours - Fisheries Science
Bangladesh Agricultural University
Bangladesh04.2010
Skills
- Experience in working at NATA accredited laboratories
- Dissecting different aquatic and terrestrial animals
- Molecular biology: DNA and PCR
- Microscopy: Scientific drawing, imaging and photography
- Seafood safety
- Parasites and host diagnosis
- Fish feed formulation, fish domestication, and fish breeding
- Microsoft Windows
- Fluent in English
- Student Interaction
Accomplishments
- Reference formatting program: Endnote
- Statistical application software: SPSS
- Accurate and timely recording of contacts using MSTeams, SharePoint, Outlook, and Excel
- Research/Grants writing and completion
- Awarded Australian Research Training Program Scholarship (ARTP)-International for pursuing PhD at Charles Sturt University, Australia (December 2016)
- Selected for the Japanese Government (Monbukagakusho: MEXT) Scholarship to undertake PhD at the University of Tokyo (UTokyo), Japan (March 2017)
- Finalist of Charles Sturt University (CSU) Three Minutes Thesis Competition (CSU 3MT), 2019
- Australian Society for Parasitology Inc (ASP) Conference Travel Grant (August 2018)
- Received a TRI-FACULTY OPEN ACCESS PUBLISHING SCHEME 2022 fund from CSU to cover the open access publishing costs
- Received a competitive TRI-FACULTY HDR Support funds from CSU
- NSICT Fellowship 2011-2012 for pursuing Masters degree at BAU, Mymensingh 2202, Bangladesh
Affiliations
Member of Australian Society for Parasitology (ASP).
Member of Graham Centre for Agricultural Innovation at Charles Sturt University, Australia.
Member of Riverina Regional Library, Wagga Wagga, New Souht Wales, Austrlia.
Life member of Agriculturists (Krishibid) Institution, Bangladesh.
Life member of Bangladesh Fisheries Research Forum (BFRF).
Volunteer and Community Services (Selected)
Timeline
Associate Professor
Bangladesh Agricultural University
06.2022 - 04.2023
Customer Contact Officer
Serco Group Pty Ltd
01.2022 - 05.2022
Uber Partner
Uber Office
05.2021 - Current
Exam Invigilator
Charles Sturt University, Australia
07.2020 - Current
Casual Academic
Charles Sturt University
05.2018 - 10.2019
Research Assistant
Charles Sturt University
03.2018 - 12.2020
Customer service
Crust Pizza Shop
05.2017 - 01.2022
Assistant Professor
Bangladesh Agricultural University
01.2014 - 06.2022
Lecturer
Bangladesh Agricultural University
01.2012 - 01.2014
Technical Officer
Sharnalata Agro-Fisheries Ltd
01.2010 - 12.2011
Bachelor of Science - Fisheries
Doctor of Philosophy - Molecular Biology
Charles Sturt University
Master of Science - Fisheries Science
Bangladesh Agricultural University
Honours - Fisheries Science
Bangladesh Agricultural University
Similar Profiles
Nana SarpongNana Sarpong
Uber Partner at Uber OfficeUber Partner at Uber Office
Daniel SaenzDaniel Saenz
Uber Partner at Uber Technologies, Corporate OfficeUber Partner at Uber Technologies, Corporate Office
Darlene RosalesDarlene Rosales
Remote Internal Communications at Uber Technologies, Corporate OfficeRemote Internal Communications at Uber Technologies, Corporate Office
ULYSSES NoblezaULYSSES Nobleza
Factory Worker at calleja transportFactory Worker at calleja transport
Gabby RamsdaleGabby Ramsdale
Enrolled Endorsed Nurse at Central Rural Highlands HealthEnrolled Endorsed Nurse at Central Rural Highlands Health