Md Shahadat Hossain Tanvir
Lakemba,NSW
Summary
Adept at multitasking and time management, I significantly enhanced customer service at Pizza Mom by streamlining kitchen operations and fostering team efficiency. My problem-solving skills and reliable nature, coupled with expertise in maintaining health standards, propelled workplace productivity. I excel in relationship building, ensuring customer satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Kitchen Hand
Pizza Mom
05.2023 - 11.2023
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned utensils, dishes and glasses for customer use.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Moved food and supply items from delivery trucks to storage by unloading and organizing.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Offered customer assistance in locating items.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
- Maintained cleanliness and organization of display cases and dining areas.
Big Bazar Retail
Big Bazaar
10.2022 - 04.2023
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Offered coupons and special deals to increase quantity of customer spending.
- Worked with off-site locations to find desired items for customers.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Kitchen Hand
Hotel Elite Palace
12.2023 - 04.2024
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned utensils, dishes and glasses for customer use.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Education
Bachelor Of Information Technology - Information Techonology
Victoria University
Sydney, NSWSkills
- Time management
- Customer service
- Relationship building
- Reliable and trustworthy
- Multitasking
- Basic math
- Flexible
- Planning
- Problem resolution
Timeline
Kitchen Hand
Hotel Elite Palace
12.2023 - 04.2024
Kitchen Hand
Pizza Mom
05.2023 - 11.2023
Big Bazar Retail
Big Bazaar
10.2022 - 04.2023
Bachelor Of Information Technology - Information Techonology
Victoria University
Similar Profiles
Rim HarbRim Harb
Producer & Presenter at Mom To Mom ShowProducer & Presenter at Mom To Mom Show
Tabitha SchwarzTabitha Schwarz
Homemaker at Stay At Home MomHomemaker at Stay At Home Mom
Hope DelaneyHope Delaney
Babysitter at Dad and Step MomBabysitter at Dad and Step Mom