MD SHARIFUL ISLAM
Ngunnawal,ACT
Summary
- Self-motivated and able to implement decisions with effective priorities.
- Committed to provide customer service with satisfaction and maintain quality of service., Work Experience
- 3 years of work experience in ‘The City Bank Limited’ as Assistant Product Marketing Officer
- Worked as a customer service representative in American Express Cards division
- Experience in Retail and Direct Sales, Face to Face Customer Service, Office Management and Team Management
- Experience in negotiation and compliance handling.
- Experience in event management and product merchandizing.
Overview
7
7
years of professional experience
Work History
Security Officer
Certies Security Australia
Canberra, ACT
05.2021 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Inspected and areas within building to uncover suspicious behavior.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Reported irregularities such as fire and safety hazards to maintenance.
- Conducted regular patrols of key areas to spot and control security concerns.
Team Member
COLES AUSTRALIA
CURTIN, ACT
08.2019 - 05.2021
- Learned all required tasks quickly to maximise performance.
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
Security Officer
ellan security
canberra, ACT
06.2019 - 01.2021
- Reported suspicious activities and persons to law enforcement.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
Security Officer
joss management
Canberra outlet, ACT
08.2019 - 10.2020
- Reported suspicious activities and persons to law enforcement.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
HEALTH SERVICE OFFICER
ACT HEALTH
ACT, ACT
04.2020 - 07.2020
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Security Officer
challenger security
canberra, ACT
11.2019 - 02.2020
Security Officer
SNP SECURITY
ACT, ACT
06.2019 - 01.2020
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Education
Bachelor of Science - Textile Engineering
Primeasia University
Dhaka, Bangladesh01.2018
Skills
- Microsoft Word, Excel, PowerPoint, Outlook
- Outlook
- PowerPoint
- Customer service
- Cash handling
- Quality assurance and control
- Performance management
- Excellent time management
- Effective under pressure
- Highly organised
- Excel
- Computer Literacy
- Microsoft Word
- Call centre
- Physically fit
- Product knowledge
- Fluent in [BANGLA, ENGLISH, HINDI]
- Highly personable
- Food safety awareness
- Exceptional customer service
Accomplishments
- Certificate II in Security Operations (ASEC).
Additional Information
- Visa status: , Permanent Resident
Timeline
Security Officer
Certies Security Australia
05.2021 - Current
HEALTH SERVICE OFFICER
ACT HEALTH
04.2020 - 07.2020
Security Officer
challenger security
11.2019 - 02.2020
Team Member
COLES AUSTRALIA
08.2019 - 05.2021
Security Officer
joss management
08.2019 - 10.2020
Security Officer
ellan security
06.2019 - 01.2021
Security Officer
SNP SECURITY
06.2019 - 01.2020
Bachelor of Science - Textile Engineering
Primeasia University