Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Md Shariful Islam

Belmore,Nsw

Summary

Dynamic Customer Service Representative with a proven track record at Redfern Convenience Store, excelling in client relations and critical thinking. Expert in CRM software and payment processing, I enhanced customer satisfaction through effective issue resolution and streamlined support processes, ensuring a seamless experience for all patrons.Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Redfern Convenience Store
Newtown, NSW
09.2023 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Utilized customer relationship management software to track interactions and streamline support processes.
  • Developed knowledge of products and services to enhance customer experience and satisfaction.
  • Collaborated with team members to ensure consistent communication and service delivery standards.
  • Adapted quickly to new systems, tools, and procedures to maintain operational effectiveness.

Education

Bachelor Of Information Technology - Information Technology

Gateway Business College
Burwood, NSW

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Documentation
  • Customer relationship management (CRM)
  • Store maintenance
  • Brand representation
  • POS systems expert
  • Delivery scheduling

Languages

English
Full Professional
Bangla
Native or Bilingual

Timeline

Customer Service Representative

Redfern Convenience Store
09.2023 - Current

Bachelor Of Information Technology - Information Technology

Gateway Business College
Md Shariful Islam