MD SHIBLI REZA

Key Responsibilities:

• Give Right of way to the trains.
• Manage control room on the platforms.
• Provide face to face customer service.
• Assist customers with their inquiries.
• Assist the customer with disability with the boarding ramps.
• Maintain communication with the operation as well as the signal box.
• Operate the local panel (Cutting in) on a daily basis.
• Accurately complete transposition slips for the trains.
• Manage duel teams during peak hours on the platforms.
• Provide customer service on the barrier.
• Checking of the security seals on the station arena.

Key Responsibilities:

§         Implement a quality assurance and customer service regime that improves quality control and service delivery.

§         Compile rosters for the staff-members on a fortnightly basis.

§         shift coverage,master roster change and ensuring that absences were recorded and rotations duly invoked on a fortnightly basis.

§         Managing performance and attendance staff-members.

§         Assist the Sector Cleaning Manager in implementing continuous improvement programs.

§         Attesting time sheets for the staff-members.

§         Ordering stocks on the ARIBA system

§         Monitor the work performed by the Presentation Services Supervisor, Presentation Team Leaders, Presentation Services Leading Hand and their team(s) to ensure that agreed standards are met and are consistently being carried out in accordance with safety and environmental procedures.

§         Perform a range of administrative duties relating to presentation activities such as, preparing and submit regular reports on stations presentation performance, the status of cleaning staff, approving leave as delegated, preparing routine reports, processing incoming mail, rostering for special events, etc.

§         Conduct training for the new employee.

§         Make plan for the special events. For example: Mardi gras/NRL Grand final/AFL Grand Final.

§         Brief the safety briefings towards the staff-members.

§         Ensure the day‑to‑day activities of presentation services staff are compliant with Presentation Services standards and procedures.

§         Assist in the development of appropriate strategies for specific projects.

§         Deal with Payroll issues.

§         Deal with the Return to Work Plan for the injured staff-members.

§         Arrange for suitable duties for the work cover staff-members.

§         Prepare & Posting fortnightly working rosters for the staff-members on a fortnightly basis.

§         Regular inspection of the work locations (stations) to ensure that the staff-members are performing their tasks accordingly to meet the presentation standards.

§         Render Discussion Summary/Performance management plan for the underperforming staffs.

Key Responsibilities:

• Give right of way to the trains.
• Manage control room on the platforms.
• Provide face to face customer service.
• Assist customers with their inquiries.
• Assist the customer with disability with the boarding ramps.
• Maintain communication with the operation as well as the signal box.
• Selling tickets at the booking office windows.
• Accurately complete transposition slip for the trains.