MD Shoaib Samdani

Executed complete rebranding and repositioning of successful burger restaurant.
Oversaw interior renovations, brand identity redesign, and menu development based on market research.
Enhanced customer experience through updated service standards and refreshed venue appearance.
Supervised front-of-house operations, managing 20 hours of shifts weekly to ensure efficiency.
Directed staff to provide personalized service while maximizing sales opportunities.
Managed supplier negotiations, cash flow, staff rostering, and financial accountability.

• Took full ownership of busy burger restaurant, excelling in competitive market.
• Cultivated strong customer relationships through personalized service and attentive feedback management.
• Oversaw front-of-house operations, including stock management, supplier negotiations, and staff scheduling.
• Enhanced customer service skills by addressing diverse needs and resolving complaints effectively.
• Dedicated 20–25 hours weekly on the floor while managing business operations and finances.

• Delivered professional and friendly service in a luxury environment, engaging guests from diverse backgrounds and ensuring positive experiences.
• Regularly recognized by management and guests for excellent attitude, communication, and service delivery.

Provided efficient, high-quality bar service at major events and concerts, handling busy crowds with professionalism.

• Drove resort sales through proactive client engagement, upselling, and providing tailored services to guest needs.
• Strengthened communication and customer relationship skills that contributed directly to increased bookings and revenue growth.