Md Shohag Mia
518 Victoria Parade, East Melbourne,VIC
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Team Leader
Bashundara City Shopping Mall
Dhaka
2022.07 - 2024.01
- Conducted regular performance reviews to assess individual team member progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Customer Care Representative
Metro Shopping Mall
Dhaka
2020.02 - 2022.04
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Some College (No Degree) - Advance Diploma of Civil Engineering
RMIT University
Melbourne, VICSkills
- Team Supervision
- Work Planning
- Complaint resolution
- Overtime Management
- Client Service
- Complex Problem-Solving
- People Management
- Leading Team Meetings
- Call Center Operations
- Team Check-Ins
Timeline
Team Leader
Bashundara City Shopping Mall
2022.07 - 2024.01
Customer Care Representative
Metro Shopping Mall
2020.02 - 2022.04
Some College (No Degree) - Advance Diploma of Civil Engineering
RMIT University
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