Md Talha Jubayer
Adelaide,SA
Summary
Dynamic and reliable professional with experience at Australian Pizza House and ACI Logistics. Proven ability to enhance customer satisfaction through effective communication and timely deliveries. Skilled in time management and teamwork, consistently maintaining high standards of cleanliness and organization in fast-paced environments. Fluent in English, Hindi, and Bangla, fostering strong client relationships.
Developed strong logistical and time management skills in fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency. Looking to transition into new field where these skills can contribute to operational success.
Personable and dependable with upbeat approach. Understands route planning and time management and possesses basic vehicle maintenance skills. Aims to ensure timely and accurate deliveries, contributing to customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Delivery Driver
Australian Pizza House
02.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Kitchen Hand
Australian Pizza House, West Terrace
02.2025 - Current
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Customer Service Representative
ACI Logistics
01.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Intern
Hotel Ocean Palace
03.2024 - 08.2024
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared project presentations and reports to assist senior staff.
- Analyzed problems and worked with teams to develop solutions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
BBA - Hospitality Management
International College of Hospitality ManagementBBA
131-139 Currie Street, Adelaide SA 500012-2027
Skills
- Honest and Positive
- Punctual and reliable
- Time management skills
- Kitchen Experience
- Heavy lifting
- Fluent in English, Hindi, Bangla
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Delivery Driver
Australian Pizza House
02.2025 - Current
Kitchen Hand
Australian Pizza House, West Terrace
02.2025 - Current
Intern
Hotel Ocean Palace
03.2024 - 08.2024
Customer Service Representative
ACI Logistics
01.2024 - 12.2024
BBA - Hospitality Management
International College of Hospitality ManagementBBA
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