MD Tanvir Mahtab
Macquarie Park
Summary
Recent graduate in Information Technology with a major in from Macquarie University, supported by hands-on experience in business requirements gathering, system analysis, and end-user support. Demonstrated ability to bridge the gap between business needs and technical teams through clear documentation, stakeholder communication, and collaborative delivery of digital solutions.
Skilled in modelling business processes, developing functional specifications, and coordinating UAT in Agile environments. Successfully led the analysis and documentation phase of a real-world industry project focused on social risk monitoring, utilizing Microsoft Azure AI, Jira, and Git for end-to-end delivery.
Experienced in IT support through professional roles involving troubleshooting, Active Directory administration, software deployment, and lifecycle management using Intune and TeamViewer. Adept at supporting desktop environments, managing system access, and maintaining documentation to ensure BAU operations run smoothly.
Looking to contribute to IT and business transformation projects where analytical thinking, technical literacy, and user-first problem-solving are valued.
Overview
2
2
years of professional experience
Work History
Store Manager
Ferrari Formalwear
01.2023 - Current
- Manage sales reporting, inventory control using AS400, and remote system troubleshooting via TeamViewer.
- Lead a team to consistently exceed sales targets and maintain operational excellence.
- Maintain monthly sales data using Excel and support daily administrative processes.
- Developed Strategies to maximize sales and profitability.
- Lead and Monitor team of customer service to deliver excellent Customer experiences.
Business Analyst (Industry Project)
Macquarie University
02.2024 - 06.2024
- Company Overview: Centre for Armed Violence Reduction
- Spearheaded business analysis for a real-time social risk monitoring system to identify and mitigate violence-inciting content on social media in Papua New Guinea.
- Conducted stakeholder interviews and translated findings into functional requirements, user stories, and wireframes.
- Designed data workflows and supported SQL-based data entry and tracking for incident reports.
- Collaborated with the development team to integrate Microsoft Azure Cognitive Services and Logic Apps for automated content classification.
- Used Jira for project tracking and sprint management; maintained Git repositories for version control and collaborative documentation.
- Provided end-user support throughout UAT cycles; resolved queries and issues to ensure readiness for production.
- Developed BRDs, UAT test scripts, training guides, and change management plans to support IT operations and end-user onboarding.
- Contributed to ethical risk assessment and ensured IT service operations were compliant with public sector values.
- Acted as the communication bridge between technical teams and end users, ensuring IT support aligned with business goals and user needs.
- Centre for Armed Violence Reduction
Education
Bachelor of Information Technology - Information Systems & Business Analysis
Macquarie University
Sydney, NSW07-2024
Skills
Programming & Markup Languages:
HTML, CSS, SQL, JavaScript (basic), Python (basic scripting), XML
Operating Systems:
Windows (client and server), macOS, Android, iOS
Database Management:
SQL, MySQL – proficient in writing queries for data entry, reporting, and analysis
Cloud Platforms & Services:
Microsoft Azure (Virtual Machines, Azure AD, Cognitive Services, Logic Apps), SharePoint, Microsoft 365, OneDrive, Teams
System & IT Service Tools:
Group Policy Management, Microsoft Intune (device compliance and lifecycle), Remote Access Tools (TeamViewer, AnyDesk), AS400 (inventory/order processing)
Project & Workflow Tools:
Jira (Agile boards, backlog, sprints), Confluence (documentation), Git (version control and team collaboration), Microsoft Project management
Networking:
Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi Setup, Network Troubleshooting (Level 1 support)
Business & Data Analysis:
BPMN Modelling, Wireframing, Use Case & User Story Documentation, UAT Coordination, Functional Specifications, Business Requirement Documents (BRD), Microsoft Excel (data tracking, pivot tables)
Design & UI/UX Tools:
Canva (for UI mockups, presentation design, and wireframes), Figma (basic knowledge), Microsoft PowerPoint (professional slide design), Drawio
Other Tools:
Power BI (basic dashboarding and Mapping), Tableau (academic use), Microsoft Word, PowerPoint, Outlook
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Business Analyst (Industry Project)
Macquarie University
02.2024 - 06.2024
Store Manager
Ferrari Formalwear
01.2023 - Current
Bachelor of Information Technology - Information Systems & Business Analysis
Macquarie University
Similar Profiles
Liam BryanLiam Bryan
Pre-Owned Sales Manager at Ferrari Brisbane, Ferrari Gold Coast, SD BespokePre-Owned Sales Manager at Ferrari Brisbane, Ferrari Gold Coast, SD Bespoke
Danielle HoffmannDanielle Hoffmann
Manager at Savvi FormalwearManager at Savvi Formalwear
Jade FuccaroJade Fuccaro
Photographer at Himani FormalwearPhotographer at Himani Formalwear
Delta Hawkins RichardsonDelta Hawkins Richardson
Float Attendant at City Cave Float and WellnessFloat Attendant at City Cave Float and Wellness
Ahmed HannanAhmed Hannan
Chapter Lead BI & Analytics at Guzman Y GomezChapter Lead BI & Analytics at Guzman Y Gomez