Summary
Overview
Work History
Education
Skills
Awards
Affiliations
References
Timeline
Generic
Md Tanvirul Islam

Md Tanvirul Islam

Neutral Bay,Australia

Summary

Results-driven individual with a strong background in retail management and information technology, bringing a unique mix of strategic leadership and technical knowledge. Experienced in leading operations, enhancing process efficiency, and delivering superior customer service with a track record of operational success. Aiming to utilize my comprehensive skill set to foster growth and innovation in a progressive organization.

Overview

6
6
years of professional experience

Work History

Assistant Site Manager

Coles Express Narrabeen
Sydney, Australia
12.2023 - Current
  • Led a team of 6 staff members, focusing on cultivating a productive and positive work environment to maximize employee satisfaction and retention
  • Identified areas where processes could be improved upon in order to reduce costs or increase efficiency.
  • Ensured that safety protocols were followed on the job site at all times.
  • Developed and managed a staff training program that addressed identified performance gaps
  • Monitor and replenish inventory levels, conduct stock checks, and assist with inventory audits to ensure accurate product availability.

Assistant Site Manager

Coles Express Forestville
Sydney, Australia
07.2023 - 11.2023
  • Collaborated with the Site Manager to develop and execute sales targets and promotional campaigns, resulting in consistently exceeding sales goals
  • Successfully managed day-to-day operations of the retail store, ensuring smooth functioning and optimal customer experience
  • Maintained a safe and organized work environment, adhering to company policies and regulatory standards
  • Initiated corrective actions when necessary in order to maintain quality standards.

Team Member

Coles Express
Brookvale
06.2020 - 06.2023
  • Monitored expiration dates on food items for freshness assurance.
  • Provided customer service support to ensure satisfaction..
  • Participated in training sessions for new employees when needed.
  • Resolved customer issues promptly in a professional manner.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Maintained a clean and organized work area throughout shift.

Online Team Member

Woolworths Supermarket
Sydney, Australia
10.2018 - 06.2023
  • Supervised and trained online staff to ensure efficient order processing and excellent customer service in the digital retail environment
  • Assisted managers in conducting audits to verify compliance with company policies, procedures, and regulatory requirements, ensuring accuracy and integrity of operational processes
  • Proactively addressed out-of-stock issues by implementing inventory management strategies, ensuring product availability and minimizing revenue loss

Education

Bachelor Of Information Technology -

Southern Cross University
Sydney, Australia
10-2022

Professional Year Program (Information Technology - Information Technology

Queensland International Business Academy
Sydney, NSW

Skills

  • Site Safety
  • Operations Management
  • Microsoft 365
  • MacOS
  • Budget Control
  • Team Leadership
  • Quality Assurance
  • Problem-Solving

Awards

Assistant Site Manager Of the Year, Coles Group, 2024

Affiliations

Title: Build a website for (le pattisier) Bakery store. Oct 2022

Objective: To create a customer-friendly online store for a business.

Tools: HTML, Java, JavaScript, Jira, CSS

Duties: In a group of five, my duties included interviewing the client, created a Jira report and tested the website.

Outcome: Achieved a High Distinction

References

Praveen Munnangi, Store Manager, ‭0426 697 411‬

Timeline

Assistant Site Manager

Coles Express Narrabeen
12.2023 - Current

Assistant Site Manager

Coles Express Forestville
07.2023 - 11.2023

Team Member

Coles Express
06.2020 - 06.2023

Online Team Member

Woolworths Supermarket
10.2018 - 06.2023

Bachelor Of Information Technology -

Southern Cross University

Professional Year Program (Information Technology - Information Technology

Queensland International Business Academy

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Md Tanvirul Islam