Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
MD TOHIDUR RAHMAN  KHAN

MD TOHIDUR RAHMAN KHAN

Penshurst,New South Wales

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

British petroleum
12.2022 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Executive

Paperfly Private Ltd
03.2022 - 11.2022

•Conducted regular meetings with the team to discuss issues, concerns and updates.
•Monitored driver locations in the field and solved discrepancies to keep the team on track,Coordinate timely arrivals & Managed fleet transportation dispatching for [Country wide]

Junior Executive

Daraz Bangladesh Limited
09.2019 - 11.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines. Introduced new methods, practices, and systems
    •Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
    •Reported issues to higher management with great detail.

IT Officer

International People’s Rights Foundation
01.2018 - 08.2018
  • Built, repaired and installed computer-related hardware based on deployment procedures &Created and terminated user's accounts
    •Maintained spreadsheets of data across multiple systems.
    •Designed responsive, mobile-first websites from design concepts &
    •Developed creative design for print materials, brochures, banners, and signs.

IT Support & Web Master

Tidy Properties Limited
07.2017 - 08.2018
  • Identified appropriate marketing channels and target customers for
    campaigns.
    •Wrote engaging and successful marketing, advertising, and website copy.
    •Developed campaigns and specific marketing strategies for clients.
    •Installed required plugins and additional coding to fit final design and functionality requirements.

Education

Certificate IV - Kitchen Management

Astral Skills Institute of Australia (ASIA)
Parramatta Sydney
03.2025

Diploma - Computer And Information Sciences

National Institute of Engineering&Technology
Rupshi,Narayangonj Bangladesh
02.2020

Higher Secondary Certificate (H.S.C - Business Study

Govt. Science College
03.2017

Secondary School Certificate (S.S.C - Business Study

Barnamala Adarsha High School
2015

Skills

  • Microsoft Excel
  • Freight Operations
  • Retail Sales Customer Service
  • Business Development Understanding
  • Microsoft Word
  • Fleet Dispatching
  • Order Fulfillment
  • Microsoft PowerPoint
  • Shipping Procedures Understanding
  • Office Equipment Proficiency
  • Typing Proficiency
  • CRM Software
  • Managing Multiple Tasks
  • Money Handling Abilities
  • Multi-Line Telephone Operation
  • Computer Proficiency
  • Document Control
  • Brand Representation

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Supervised team of 30 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 10 in the development of Digital prepaid meter installation.

Certification

  • Certified Best Performer], [Daraz bangladesh Limited] - 11 11 (2020]

Timeline

Customer Service Representative

British petroleum
12.2022 - Current

Executive

Paperfly Private Ltd
03.2022 - 11.2022

Junior Executive

Daraz Bangladesh Limited
09.2019 - 11.2021

IT Officer

International People’s Rights Foundation
01.2018 - 08.2018

IT Support & Web Master

Tidy Properties Limited
07.2017 - 08.2018

Certificate IV - Kitchen Management

Astral Skills Institute of Australia (ASIA)

Diploma - Computer And Information Sciences

National Institute of Engineering&Technology

Higher Secondary Certificate (H.S.C - Business Study

Govt. Science College

Secondary School Certificate (S.S.C - Business Study

Barnamala Adarsha High School
  • Certified Best Performer], [Daraz bangladesh Limited] - 11 11 (2020]
MD TOHIDUR RAHMAN KHAN