Mathew Delle-Vergini
Melbourne,Australia
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success, and achieving positive results.
Overview
7
7
years of professional experience
Work History
Duty Supervisor
Angel Hotel, Camden Hotel
Melbourne, VIC
10.2023 - Current
- Monitored gaming and TAB activities, and ensured compliance with all RSG rules and regulations, as well as assisting security with risk management protocols.
- Assisted in training junior staff for all venue operations, including bar, gaming, and TAB.
- Provided excellent customer service by addressing inquiries promptly and professionally.
Cash Control Manager
TAB
Melbourne, VIC
09.2018 - Current
- Responsible for monitoring all betting transactions, general interactions with clients, setting up accounts, and maintaining all work within the RSG and anti-money laundering frameworks.
- General administration, including filling suspicious activity reports, large transaction declarations, and balancing forms.
- Operating all duties within retail security guidelines, including being responsible for opening and closing the venue when required.
SSC Consultant
OneChat
Melbourne, VIC
04.2019 - 12.2020
- Representing our primary client's food service department, I assisted small business owners all around Australia with weekly bulk orders, with day-to-day tasks mainly consisting of inbox management and speaking directly with customers to process orders through SAP.
- Eventually transferring to the central billing department, my responsibilities shifted to processing credits and debits for bulk order customers, as well as correcting SAP errors.
Education
TAB Advanced, Compliance, and Retail Security
Tabcorp
Melbourne 11-2023
Anti Money Laundering, Counter Terrorism Financing
Austrac
Melbourne01-2019
Skills
- SAP processing
- Transaction monitoring
- Regulatory compliance
- Customer service
- Credit processing
- Point of sales
- Cash handling
- Problem solving
- Inventory management
- Training and mentoring
- Attention to detail
- MS office
- Inbox management
- Conflict resolution
- Documentation and reporting
- Audit reporting
- Customer retention
References
References available upon request.
Timeline
Duty Supervisor
Angel Hotel, Camden Hotel
10.2023 - Current
SSC Consultant
OneChat
04.2019 - 12.2020
Cash Control Manager
TAB
09.2018 - Current
TAB Advanced, Compliance, and Retail Security
Tabcorp
Anti Money Laundering, Counter Terrorism Financing
Austrac
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