MD YASIN ARAFAT
RUSE,NSW
Summary
Motivated dedicated Customer Service representative committed to providing high-quality service for superior guest experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Merchandiser
JSTEX
Nikunja, Dhaka, Bangladesh
05.2022 - 08.2023
- Increased sales by effectively analyzing market trends and implementing strategic merchandising plans.
- Collaborated with buyers for optimal product selection, resulting in higher customer satisfaction.
- Reduced inventory costs by negotiating favorable items with suppliers and maintaining accurate stock records.
Customer Service Supervisor
Meena Bazar
114, Begum Rokeya Avenue, Dhaka-1216, Bangladesh
03.2021 - 08.2023
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Streamlined workflow for faster response times through regular team training sessions.
- Played an active role in continuous improvement initiatives aimed at optimizing service delivery processes.
Kitchen Hand
Dhaka Radisson Blu Water Garden Hotel
RC85+9H, Dhaka 1206, Bangladesh
09.2020 - 02.2021
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Maintained a neat work station throughout shift hours.
- Communicated effectively with co-workers regarding daily tasks assigned.
Customer Service Executive
Agora Super Shop
R9F&+MX9, Dhaka-1216, Bangladesh
09.2018 - 08.2020
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Maintain high level of customer retention with proactive relationship-building strategies.
- Contributed to learn objectives in fast-paced environment.
Customer Service Representative
Shwapno Super Shop
Bus Stand, Mirpur-12, Dhaka-1216, Bangladesh
03.2016 - 08.2018
- Streamlined call center processes improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Textile Engineering And Management
BGMEA University of Fashion & Technlogy
Nishatnagar, Turag, Dhaka, Bangladesh02-2022
Skills
- Account Management
- Customer Needs Assessment
- Shipping Coordinator
- Troubleshooting
- Team Training and Development
- Public Speaking
- Presentation Skills
- Store Maintenance
- Information Security
Timeline
Assistant Merchandiser
JSTEX
05.2022 - 08.2023
Customer Service Supervisor
Meena Bazar
03.2021 - 08.2023
Kitchen Hand
Dhaka Radisson Blu Water Garden Hotel
09.2020 - 02.2021
Customer Service Executive
Agora Super Shop
09.2018 - 08.2020
Customer Service Representative
Shwapno Super Shop
03.2016 - 08.2018
Bachelor of Science - Textile Engineering And Management
BGMEA University of Fashion & Technlogy
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