Summary
Work History
Education
Skills
Languages
Timeline
Generic

Md Zahirul Islam

Rockhampton,QLD

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Work History

Shift Supervisor

Pizza Hut
Morayfield, QLD
11.2023 - 03.2024
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Coordinated shift workers for inventory receiving, auditing and restocking.

Team Member

7 eleven
Ningi , QLD
11.2023 - 03.2024
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Promoted products through effective merchandising techniques.
  • Resolved customer issues promptly in a professional manner.
  • Greeted customers upon entering the store with friendly demeanor.
  • Answered phone calls regarding inquiries about products or services.
  • Recognized potential theft situations and alerted supervisor immediately.
  • Worked hard to learn required tasks quickly to maximize performance.

Education

Bachelor of Science - Mechanical Engineering

Sonargaon University
Dhaka, Bangladesh
12-2020

Master of Science - Mechanical Engineering

CQUniversity
Rockhampton, QLD

Skills

  • Personnel Training
  • Safety Compliance
  • Regulatory Compliance
  • Safe Food Handling

Languages

English
Professional
Hindi
Professional
Bengali
Full Professional

Timeline

Shift Supervisor

Pizza Hut
11.2023 - 03.2024

Team Member

7 eleven
11.2023 - 03.2024

Bachelor of Science - Mechanical Engineering

Sonargaon University

Master of Science - Mechanical Engineering

CQUniversity
Md Zahirul Islam