Meaalii Faatamala
Melbourne ,Australia
Summary
Developed critical patient care and administrative skills in fast-paced healthcare setting, now seeking to transition into new field. Demonstrated ability to manage patient interactions and support clinical operations efficiently. Committed to leveraging these transferrable skills to contribute effectively in new professional environment.
Offering strong empathy and excellent communication abilities, eager to learn and develop in clinical environment. Brings solid understanding of medical protocols and patient care, along with skills in basic administrative support and patient interaction. Ready to use and develop organizational skills and attention to detail in Administration and MHT office role.
Overview
2
2
years of professional experience
Work History
Clinical Assistant
Clinical Assistant
03.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Provides effects communication and help with directions.
- Collected and documented patient medical information such as blood pressure and weight.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Equipped patients with assistance required for basic care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Certificate II Heath And Service Assistant - Medical
Victoria University
Melbourne, VIC08-2023
Skills
- Appointment scheduling
- Knowledgeable in all types of software
- Compassionate, caring, and patient-focused
- Ability to work effectively within a multidisciplinary team
- Healthcare team collaboration
- Customer service
- Compassionate
- Complex Problem-solving
- Medical terminology
- Telephone etiquette
- Clinical support
- Adaptability in healthcare settings
- Medical equipment operation
- Medication administration support
Reference
Name: Patrick
Job: patient flow coordinator Radiology
Email: Patrick.hines@mh.org.au
Phone number: 93427118
Name: Helena
Job: Radiographer at Royal MelbMelbourne Hospital
Email: helena.zhu@mh.org.au
Phone number: 0425033198
Timeline
Clinical Assistant
Clinical Assistant
03.2023 - Current
Certificate II Heath And Service Assistant - Medical
Victoria University